Angus Citizens' Survey 2011
Every two years Angus Council carries out a Citizens Survey.
The 2011 survey was carried out on behalf of the council by Research Resource during the period October to November 2011. The survey involved interviews with 1,500 citizens across Angus, 1,250 divided equally across the eight wards and 250 from areas identified within the Scottish Index of Multiple Deprivation as being within the worst 15% of areas of deprivation.
The 2011 Citizen Survey gives a positive picture of satisfaction with life in Angus and of satisfaction with council services, and importantly it is also an improving picture when compared to the last survey in 2009.
Overall satisfaction with quality of life in Angus is very high, with 99% of respondents stating that they are either very satisfied or satisfied. This is an increase from 93% in 2009.
Perceptions of the neighbourhood also appear to be improving. Just 4% believe their neighbourhood has worsened in the last five years. This represents a significant improvement compared to 2009 when 29% said they believed their neighbourhood had worsened in the last five years.
In relation to local services and facilities satisfaction is very high and improving when compared to 2009. Satisfaction is lowest in relation to local youth facilities but despite this, this saw the greatest improvement in relation to satisfaction - an increase of 29% points.
The majority of respondents, 96% stated that they believed services in their local area are affordable, an increase from 87% in 2009.
The condition of roads, pavements and street lighting has seen an increase in satisfaction of 29% points when compared to 2009.
When it comes to the influence of people in their community, there is a slightly more positive perception of the influence people can have with 34% stating that they believe that people can have either great or some influence (13% in 2009).
Respondents' perceptions of their overall health is generally positive with 85% stating that it is either very good or good. This is an increase from 69% in 2009. There has also been a significant reduction in the proportion of respondents who state that they currently smoke, 18% compared to 36% in 2009.
With specific regard to council services:
- 89% believe that the council offers a good range of services (72% in 2009).
- 81% believe that the council provides good quality services (64% in 2009).
- 81% believe that the council has friendly, polite and helpful employees (70% in 2009).
- 79% stated that the council provides an efficient service (64% in 2009).
- 73% stated that the council provides services which are value for money (55% in 2009).
- Satisfaction with how the council responds to complaints is lower at 53% but this still represents an improvement from 2009 (44%).
- There has been a decrease in those who consider that the council has the resources to do a good job - down from 63% in 2009 to 55%.
Respondents' top two priorities in terms of importance are also the top two in terms of performance indicating that the council is performing best where it is most important to residents ie providing good quality services and offering a good range of services.
The full Citizens' Survey report can be accessed here - Angus Citizens' Survey 2011 (1.2 MB PDF)
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The next Citizens' Survey is planned for 2013 and the results will be reported here.
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