Helpful Information
- Council Tax: Account Number
- Non Domestic Rates: Account Number
- Housing Rents Rent Book
- Payment Reference
- Invoice Number
- Amount
- Year of Payment
- Error Messages / Incorrect Card Number
- What happens if the Payment is successful?
Council Tax: Account Number
Your Account Number will be detailed at the top of your Council Tax Demand Notice.
An example of what the Account Number will look like is shown below.
Non Domestic Rates: Account Number
Your Account Number will be detailed at the top of your Non Domestic Rates Demand Notice.
An example of what the Account Number will look like is shown below.
Invoice Number
Your Invoice Number will be detailed at the top of your Housing Benefit Overpayments Invoice. An example of what the Invoice Number will look like is shown below.
Payment Reference
Your Payment Reference will be detailed on your Rent Book.
The following details show where your Payment Reference is located on your Rent Book.
Amount :
The amount you wish to pay in format of £00.00
Example £50.25 (Fifty pounds and 25 pence)
Year of Payment
This may be displayed after you have submitted your payment. It is required when paying Council Tax and Non Domestic Rates
A drop down box displaying a range of years such as 2004/2005 will be shown. Please click on your chosen year range and this will be displayed in the box.
| 2004/2005 |
What happens if the Payment is Successful :
The following message will inform you that the payment went through successfully and is now paid.
Your Payment has been processed successfully.
Depending on the bank, on average, the money will come out of your account in 2 days.
Error Messages / Incorrect Card Number :
An error message may be displayed if there has been a mistake when you are typing in the fields requested.
For example:
- you may have chosen Housing Rents, and then entered the Payment Reference incorrectly.
- or you may have entered the amount incorrectly
- or you may have chosen the wrong Year of Payment
- or you may have entered your credit card details incorrectly
- The most common error on the Servebase Screen is an Incorrect Card Number.
The Card Number must be input with spaces: ie 2345 1223 0711 7781 and NOT 2345122307117781
In whatever the circumstances, if an error occurs, you will immediatly be alerted with a message in Blue text above the fields you are entering.
The message will inform you of the error and ask you to retry the payment process.
Most Credit/Debit Card suppliers are accepted including the following.
