Window cleaner
Apply Online
Please note that although we do not require a digital signature to be added to online applications, if you submit your application electronically, we will post out a copy to you or your agent for signature. The hard copy form will be sent to you at the address given by you or your agent on the application form. The processing of your licence application will continue, pending receipt of the signed form. However, if a decision is taken to grant the licence or permission, the licence documents will not be issued to you unless and until the signed form has been received by us.
Licence Summary
To work as a window cleaner in Scotland, you need a licence from the local authority.
Eligibility Criteria
You must not be disqualified from holding a licence, and you must be fit to be the holder of the licence.
The vehicle you use in order to carry out the work must be suitable for that purpose.
You must not have applied for the same licence within the last year, unless there has been a material change in your circumstances since your last application.
Regulation Summary
Application Evaluation Process
A licence fee may be payable.
Applications must:
- be in writing (including by electronic means)
- be signed by the applicant (including by electronic means)
- contain the applicant's name and address and those of any employee who will manage the activity on a day-to-day basis, and the area in which the activity will take place
The local authority will:
- send a copy of the application to the Chief Constable
- place a notice in at least one local or national newspaper which states the premises and applicant details contained in the application, that any objections or representations may be made to the local authority, and how such representations should be made
- keep a register of applications in which they will enter the details of the receipt of the application, their final decision and reasons for the decision, the details of the terms of each licence granted and a note of any suspension, variation of the terms, or surrender, of a licence
The register must be available for inspection by any member of the public at reasonable times and places and any member of the public must be permitted to make a copy of it.
If the local authority fails to make a decision within six months of the application, the licence is held to be granted or renewed.
Will Tacit Consent Apply?
No. It is in the public interest that the authority must process your application before it can be granted. If you have not heard from the local authority within a reasonable period, please contact it. You can contact the local authority online if you applied through the UK Welcomes service or use the contact details below.
Failed Application Redress
Please contact your Local Authority in the first instance.
Within 28 days of the date of the decision to refuse their application, the applicant may require the licence authority to give the reasons for their decision.
The applicant may appeal to the sheriff against the decision, within 28 days of the decision, as long as they have already followed any available procedure in terms of stating their case to the local authority.
The appeal will only be successful if the sheriff considers that the local authority, in making their decision, had:
- erred in law
- based their decision on an incorrect material fact
- acted contrary to natural justice
- exercised their discretion in an unreasonable manner
The applicant may then appeal on a point of law from the sheriff's decision to the Court of Session within 28 days from the date of the sheriff's decision.
Licence Holder Redress
Please contact your Local Authority in the first instance.
If the local authority decides to suspend a licence, not to renew a licence, or not to consent to material changes to the premises or vehicle used in the course of a licence holder's work, the licence holder may appeal against the decision within 28 days of being notified, as long as they have already followed any available procedure in terms of stating their case to the local authority.
The appeal will only be successful if the sheriff considers that the local authority, in making their decision, had:
- erred in law
- based their decision on an incorrect material fact
- acted contrary to natural justice
- exercised their discretion in an unreasonable manner
The licence holder may then appeal on a point of law from the sheriff's decision to the Court of Session within 28 days from the date of the sheriff's decision.
Consumer Complaint
We would always advise that in the event of a complaint the first contact is made with the trader by you - preferably in the form of a letter (with proof of delivery). If that has not worked, if you are located in the UK, the Citizens Advice Consumer Helpline will give you advice. From outside the UK contact the UK European Consumer Centre.
Other Redress
Objections or representations relating to a licence application may be made in writing to the local authority, within 21 days of notice of the licence application being given, stating:
- the grounds of the objection or nature of the representation
- the name and address of the person making the representation
A Chief Constable, or anyone who has made a relevant objection or representation regarding the licence, may appeal against a decision within 28 days of being notified, as long as they have already followed any available procedure in terms of stating their case to the local authority.
The appeal will only be successful if the sheriff considers that the local authority, in making their decision, had:
- erred in law
- based their decision on an incorrect material fact
- acted contrary to natural justice
- exercised their discretion in an unreasonable manner
Trade Associations
None