Our Standards for Responding to Your Enquiries
Good communication with our customers is important to Angus Council. We aim to respond to your letters, phone calls and emails as swiftly as possible and have the following standards in place so you know what to expect from us.
- We will respond to your letters within 15 working days. If a full response cannot be given within that time you will be given a target date for a full response.
- We will answer phone calls as quickly as possible and any telephone message will be responded to promptly, wherever possible within one working day.
- We will reply to your emails within one working day, either to answer your query or to inform you when a full response will be given. We aim to respond in full within 15 working days but if we are unable to do so we will give you a target date for a full response.