9. Complaints
Complaints about this publication scheme will be dealt with by the Council under the Council's Customer Care Procedure, details of which can be found under "Your Council" in Part B, or which is available as a leaflet from all main Council Offices and Libraries.
In the first instance, please direct your complaint to Karen Angus (see Contacting Us in Section 1).
If we are unable to resolve any complaint, you can complain to the Scottish Information Commissioner (details below). From 1 January 2005, when the general right of access comes into force, there will be a formal appeal mechanism when information is withheld. Further information will be available on the Commissioner's website before this date.
Scottish Information Commissioner
Kinburn Castle
Doubledykes Road
St Andrews
Fife KY16 9DS
Telephone: 01334 464610
Fax: 01334 464611
Or by e-mail to: enquiries@itspublicknowledge.info
Web address: http://www.itspublicknowledge.info