Bulky Household Waste Disposal
Special uplifts of bulky household items such as beds, mattresses, chairs, sofas, cookers etc. are carried out on request, after payment has been received. There are some items that we cannot take, and some items that we will need to assess to see if we can take them.
Frequently Asked Questions
When will the uplift be carried out?
Usually within five working days of payment being received, though exceptions may occur over Christmas and New Year. Each area has a set day in the week on which uplifts will take place. Town uplifts are as follows:
- Arbroath - Wednesday
- Brechin - Tuesday
- Carnoustie - Wednesday
- Forfar - Friday
- Kirriemuir - Friday
- Monifieth - Wednesday
- Montrose - Tuesday
How much will the uplift cost?
The minimum charge will be £21.00 which allows disposal of up to three bulky items.
How many items can be uplifted?
A maximum of six items can be uplifted at any one time, at a cost of £42.00 (two x £21.00 for three items). If you have more than six items for uplift please contact ACCESSLine on 08452 777 778 or visit your local ACCESS office.
How do I pay?
- by Debit or Credit card via the council's ACCESSLine on 08452 777 778
- by cash, cheque, Debit or Credit card at any Council ACCESS office.
Are there any concessions for OAPs, the unemployed etc.?
No. There are no exceptions to the standard uplift charge.
Can I cancel my uplift?
Yes, but you must contact us by 3pm the day before your scheduled uplift day.
Are there any items that cannot be uplifted?
There are some items that cannot be uplifted because they are too big or heavy, or because they could pose a health and safety risk either during transportation or disposal. Some items require to be disposed of as "special waste" and would need to be collected by a specialist contractor e.g asbestos.
The following items cannot be uplifted:
- Aga/Rayburn type stove
- asbestos of any kind
- car batteries
- car or motor bike engine
- car or motor bike shell
- chemicals and oils
- clinical and incontinence waste
- flourescent tubes
- fridges or freezers with food in them (food must be removed)
- gas cylinders
- petrol driven lawn mower
- tyres
Which items require assessment?
The items below may require assessment because they are heavy or unusual, or to ensure there is suitable access to the item. We cannot accept broken or cracked glass, thus items such as glass doors must be intact.
- boiler
- cast iron bath
- clothes pole in concrete
- corrugated roofing
- double glazed or secondary units
- fencing
- garage doors
- garden roller
- garden shed
- garden waste
- glass doors
- kitchen units
- piano
- pieces of wood
- plate glass
- stones, bricks, concrete, turf etc
- storage heater
- storage tank (water or oil)
- stove
- tiled fireplace
Can bags of waste be uplifted?
You can bring bags of waste to your local recycling centre. If you live in an area that does not provide a compost collection, you can buy green sacks to put your garden waste in, which can be put out for collection with your grey bin. If you have bags that you cannot remove yourself please contact ACCESSLine on 08452 777 778 or visit your local ACCESS office.
Where should I leave items for uplifting?
Items should be left outside your house but within your property, e.g. back door, front door, driveway, beside shed/garage; please note, there must be clear access to your items. If you are unsure, contact ACCESSLine on 08452 777 778 or visit your local ACCESS office.
Can we uplift items from inside your house?
Unfortunately we are not able to carry out an uplift from inside the house. If you do not have a family member or friend who can help you get an item outside, please contact ACCESSLine on 08452 777 778 or visit your local ACCESS office.
What information do I have to provide?
- Full name (including first name), address, postcode and daytime telephone number.
- Accurate description of items to be uplifted.
- Location of the items to be uplifted, e.g. back door, garden, driveway etc (not on the pavement).
What time do my items have to be outside for collection?
Items must be out by 7am on the day of collection.
Can I add to my order once I have paid?
We will not remove any item that is not on our order, so please do not place anything out for collection that was not part of your original order. If you wish to add to your order, please contact ACCESSLine on 08452 777 778 or visit your local ACCESS office, quoting your reference number.
What are the alternatives to a bulky uplift?
If you have items of furniture or household goods that are still in good condition, you may wish to donate them to one of the local furniture reuse organisations, who redistribute furniture to families and individuals in need.
The organisations offer a free uplift service from your house, however they cannot accept sofas and mattresses that do not have a fire retardant label attached. For contact details visit Furniture Reuse A-Z page.
Who do I contact for further information?
Contact us via ACCESSLine on 08452 777 778 or the online Enquiries & Requests form or visit your local ACCESS office.
To learn about other ways to reduce, reuse and recycle your waste and save valuable resources, visit the Zero Waste Scotland website or our Waste and Recycling Services page.
Service Page: bulky.htm
Service Details Last Reviewed : 1 April 2013
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