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Email: accessline@angus.gov.uk

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Frequently Asked Questions

Inspection of Trade Premises

Trading Standards Officers visit trade premises to examine and test the various goods and services provided to ensure that they meet with relevant legislation. Premises visited include most retail shops, garages, petrol stations, hotels, pubs, post offices as well as many non retail premises such as builders merchants, scrap merchants and food packers.

They now also conduct "web sweeps" looking for internet traders operating in Angus. Any relevant website is inspected for compliance with legislation, for example The Distance Selling Regulations 2000 and the E Commerce Regulations 2002 and if necessary a visit is made to the trader.

If you believe a business is not trading fairly, for example falsely describing goods or services, or using misleading or incorrect price markings, or carrying out any other activity which is detrimental to the interests of consumers please contact the address below.

If you have a consumer complaint or enquiry and want advice, please contact Citizens Advice consumer service, Scotland's free consumer advice helpline, on 03454 04 05 06 - Monday to Friday 9.00am to 5.00pm.

Frequently Asked Questions

Do I have to give my name and address when I complain about a trader?

You do not have to, but it does allow the council to come back to you to tell you what has happened or to seek further information.

Regardless of that, all information is treated with the utmost confidence, and your details would not be disclosed to a trader without your prior approval.

Will I need to make a statement?

Not usually, but if the matter is serious it may help bring rogue traders to task.

How often do you visit traders?

This varies according to the level of risk to the consumer of a failure to comply with the law by the trader.

It can be between one year and five years. Typically a petrol station will be visited every year while a hairdressers every five.

Who do I contact for further information?

Trading Standards Service
Angus Council
Environmental and Consumer Protection Division
12 Hill Terrace
Arbroath DD11 1AH

Tel: 01241 435600
Fax: 01241 431801

Service Page: TradePrem.htm
Service Details Last Reviewed : 22 August 2013

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