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Frequently Asked Questions

Investigation of Clocked Cars

Car clocking occurs when the reading of a vehicle's odometer is reduced. The purpose of doing this is to give the impression that the distance travelled by that particular vehicle is much less than the reality.

This type of fraud is committed by unscrupulous car dealers who use clocking to make vehicles appear more valuable than they actually are.

This might not sound like particularly serious crime, but it has been estimated that car clocking is costing consumers in the region of £100 million per year.

If you doubt that the mileage of your car is accurate then Trading Standards will check its previous history to find out if it has been "clocked".

If you have a consumer complaint or enquiry and want advice, please contact Citizens Advice consumer service, Scotland's free consumer advice helpline, on 08454 04 05 06 - Monday to Friday 9.00am to 5.00pm.

Frequently Asked Questions

Can I get my money back if my car has been clocked?

Depending on the time period and circumstances you may be able to. Speak to the Trading Standards duty officer and the matter can be investigated.

Will I have to make a statement or appear in court?

If the matter is of a serious nature and a criminal investigation is undertaken, you may be asked to make a statement and will be required to attend court if the Procurator Fiscal pursues the case.

If the matter is resolved otherwise you may still need to give a statement and attend a civil court to get compensation. You may need to seek advice from a solicitor to pursue this route.

Will you help me write a letter of complaint?

Yes. You will be advised of your legal rights and what are the best ways of complaining to a company.

Who do I contact for further information?

Trading Standards Service
Angus Council
Environmental and Consumer Protection Division
12 Hill Terrace
Arbroath DD11 1AH

Tel: 01241 435600
Fax: 01241 431801

Service Page: ClockedCars.htm
Service Details Last Reviewed : 23 August 2013

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