Trading Standards
This is the service provided by Local Authorities to enforce trading legislation and give advice to consumers and traders. This service is also known as Consumer Protection.
It covers consumer advice, business advice and the enforcement of the law in relation to consumer safety, pricing, weights and measures, credit and many other areas of law that impact on people's daily lives as consumers.
Frequently Asked Questions
What services do Trading Standards offer to the Trade?
Free confidential business advice to allow compliance with the law is available, this advice covers all areas of consumer protection law.
Traders also complain to the service about the illegal activities of suppliers and competitors.
Trading Standards Law also protects traders in some but not all areas of business activities.
Leaflets and booklets are available upon request from the address below.
Trading Standards operates the Angus Reputable Trader Scheme (ARTS) to promote legitimate business.
What services are offered to the consumer?
- Pre shopping advice.
- Practical initial complaint advice.
- Consumer Law advice - what your rights are.
- Discussion of alternative courses of action to resolve complaints, including court.
- Investigation of criminal offences where safety is an issue or misleading statements are made.
- Your contract can be checked to ensure the terms are fair.
- Investigate and seek enforcemnt Orders (a type of Interdict) to protect the collective interests of consumers.
- a list of reputable traders who have agreed to a code of practice. The Angus Reputable Trader Scheme (ARTS).
- The Doorstoppers initiative is supported by the service.
Can I complain anonymously?
Yes. However, this may prevent full investigation and prosecution of rogue traders, as the council would be unable to contact you for additional information if necessary.
Alternatively you may contact CRIMESTOPPERS on 0800 555111.
Where can I find out about the Angus Reputable Trader Scheme (ARTS)?
Information is provided on the Angus Reputable Trader Scheme (ARTS) A-Z page.
Who do I contact for further information?
Trading Standards Service
Environmental and Consumer Protection Division
12 Hill Terrace
Arbroath DD11 1AH
Tel: 01241 435600
Fax: 01241 431801
Visit the Trading Standards website.
See also Ask Cedric (Consumer Education Resource and Information Centre).
Service Page: tradingstandards.htm
Service Details Last Reviewed : 20 July 2010