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Email: accessline@angus.gov.uk

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Frequently Asked Questions

Consultation and Research

Angus Council delivers a number of services to the public and it is important that the views and experiences of the service users are taken into account. To achieve this, it is important that research and consultation exercises are planned and co-ordinated, encouraging members of the public to give their views.

The Scottish Government is committed to people in Scotland having a greater say in how local services are planned and delivered. National standards for community engagement were introduced in 2005 to help develop and support better working relationships between communities and agencies delivering public services.


Frequently Asked Questions

What is consultation and why is it important?

Consultation is about asking citizens about their views whether it is new services or on proposed changes that could have an impact. Everyone who has an involvement in the services provided by Angus Council will have views on how the services could be improved. For example, customers, non-users, staff, councillors, suppliers and local people will have ideas as to how services could better meet their needs.

The reasons for carrying out consultation will be varied. It may be about proposed changes to existing services or about providing new services, the results of which may impact on the policies, strategies and plans of the council.

The importance of consultation should not be under-estimated, however the council understands the need to strike a balance between carrying out too much and too little consultation and works hard to co-ordinate these exercises.

What is meant by research?

Research is a detailed study designed to provide new information about a subject. Angus Council uses research to improve services or help solve problems.

The Council routinely identifies information that may impact on the way it delivers services, such as approaches taken elsewhere, new technologies, research by other bodies and so on. This information can be used by managers to inform improvements or help solve problems.

How can I find out about consultation and research exercises?

Angus Council has created the Have Your Say website to help you to give us your views on issues of the day. The website allows you to comment on exercises that are currently underway as well as ask questions about them. It also allows you to ask questions about work done in the past.

The Council publishes a magazine, Angus Life, twice yearly (March and November), articles in the press and uses a range of other methods to tell the public about opportunities to contribute to life in Angus.

What about Angus Citizens' Panel?

The Angus Citizens' Panel was established as a cost-effective method to routinely seek the views of a representative sample of the people of Angus. It was used for a variety of research and consultation purposes.

Does the council work with others on consultation and research?

Through the Angus Community Plan and single outcome agreement, the council works with a number of partners and part of the work carried out is consultation and engagement. This arrangement helps to develop common approaches in this area and a number of exercises involving partners are available through the Have Your Say website.

What about statistics?

In 2009 the Council created a new section on its website, angus.gov.uk called Performance and Annual Reports. The Performance and Annual Reports section aims to both make it easier to find out about how Angus council manages its performance and about how it is currently performing by bringing performance information together in one place. The pages explain how we set our priorities and make sure they are delivered from strategic priorities down to service delivery.

Statistical information relating to all Scottish Local Authorities is also available from the Scottish Neighbourhood Statistics website.

Who do I contact for further information?

Community Engagement Officer

Angus House
Orchardbank Business Park
Forfar DD8 1AX

Tel: 01307 476128
Fax: 01307 476140
Out of hours telephone: 08452 777 778

Service Page: research.htm
Service Details Last Reviewed : 4 July 2013

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