Customer Care
The council is committed to providing high quality customer centred services and we have developed customer care standards to improve access to our services, promote quality and ensure that a consistent standard of service is provided across the council.
Frequently Asked Questions
What are the customer care standards of the council?
The aim of the council's customer charter is to make sure that the highest level of service is delivered across all council departments. It outlines the level of service that customers can expect from the council and what we expect from our customers. The charter is displayed in all council establishments and is available on the Customer Care page.
How quickly will the council respond to my enquiry?
We have standards in place for responding to your letters, phone calls and e-mails and these are detailed on the Customer Care page.
How do I make a compliment, comment or complaint?
Our aim is to provide all our customers with good quality services and wherever possible deal with your concerns as they arise.
You can record your compliment, comment or complaint via our online form to tell us where we've got things right, help us improve services and sort things out if they've gone wrong.
However we are keen to resolve any problems as soon as possible so if you have a comment or complaint about a service please raise the matter with those delivering that service first of all - we will do our best to help resolve any problem there and then. Alternatively you can contact ACCESSLine on 08452 777 778 or email accessline@angus.gov.uk.
If we cannot resolve a problem immediately; within the agreed service standards; or to your, the customer's, satisfaction or if you have a complaint, the council has a three stage procedure which is detailed on the Customer Care page.
Who do I contact for further information?
ACCESSLine
Tel: 08452 777 778
email: accessline@angus.gov.uk
Service Page: custcare.htm
Service Details Last Reviewed : 9 January 2013
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