Support for key suppliers and grant-supported providers during COVID-19

Our Key Supplier Support Guidance sets out how we will deal with requests for support under contract arrangements from key suppliers and grant-supported providers in response to the COVID-19 emergency and who are at risk because the payment mechanism in the contract no longer reflects the true cost to the supplier/provider.

It has been developed with Angus Health and Social Care Partnership and reflects national policy and guidance.


Supplementary guidance: Care at Home

We have developed supplementary guidance to help suppliers support their applications with the information we need specific to that contract group.

Guidance has been developed by Angus Council and Angus Health and Social Care Partnership (AHSCP) on how we will deal with requests for support from providers as a result of COVID-19. This reflects national policy and guidance and you should review this rather than rely solely on local arrangements.  Further information relating to National Guidance and Policy can be found at Appendix 1.

This document is aimed at providing further information to assist you in determining whether or not you should be making a claim for assistance and to let you know what supporting information we require to help evaluate your application.

Further business support advice can be found at Coronavirus outbreak: business updates

What support can I claim for?

We have identified three areas which may have impacted your service as a result of COVID-19:

  • Reduced demand eg due to service users’ suspending/cancelling their services;
  • Sickness related costs eg increased costs due to having to pay staff from day one rather than day 4;
  • Increased personal protective equipment costs eg due to increased costs, having to purchase items of PPE which you did not have to previously, increased quantities;

There may be other areas where you have been affected – please include these within your application.

What information do I need to provide?

To enable us to evaluate your application as quickly as possible, it is important that you provide us with supporting information and documentation.  To support this, we have created an Excel Workbook for you to record your supporting information.

If you are applying for Reduced Demand, please let us know the following:

  • What hours of support were you providing in January and February 2020?
  • What was your income during these months?
  • How has your hours / income been affected from March 2020?  Please give us this information on a month by month basis up to the date of your application

If you are applying for Sickness Related Costs, please let us know the following:

  • Average sickness level in 2019
  • Sickness level from March 2020 onward (this information to be detailed by month)

There may be some costs which are associated with both Sickness Related and Reduced Demand.  Please note that where reduced demand is due to lack of staff costs can only be applied once ie Sickness Related Costs or Reduced Demand

If you are applying for additional PPE Costs, please let us know the following:

  • Details of PPE costs prior to 28 February 2020;
  • Copies of invoices for the PPE costs detailed in the application;
  • Details of the items of PPE which have been purchased;
  • Ongoing costs – information on what these costs are, if known.

How long does the evaluation process take?

The Evaluation Panel meet fortnightly.  We will aim to notify you of the outcome of your application within 14 days.  However, if we need to seek clarification the 14 day timescale will recommence from the date the clarification has been provided by you.

How do I receive my payment?

Payments will be made on receipt of invoice(s).  If your application has been successful you will be advised of which office to send the invoice(s).

Can I apply again?

Yes.  For example, you may not know what your ongoing costs will be for PPE.  Once you know this you can re-apply.

Can I apply for support if I am receiving funding from another source eg the Government?

This will depend on what you have claimed for.  For example, if you are receiving furlough payments for staff we will not cover the full cost. 

I have service users who have suspended/cancelled hours – do I still continue to invoice for these hours?

No.  Where service users’ have suspended/cancelled hours and you have been unable to allocate these hours elsewhere you must apply for this funding through this scheme.

If you have submitted an invoice for these hours you must provide that office with a credit note.

Please note that if you have suspended/cancelled hours and no alternative support has been offered we may calculate your costs on a reduced rate.

Further Information

If you require further information please contact Pauline Reid, Senior Planning Officer (Strategic Partner Relations)

Appendix 1