You can give us feedback on any council service.
What is a complaint?
The first time you report something is not a complaint but a request.
For example, if a street light isn't working and you report it, this is not a complaint.
However, if you have told us about the street light, and are unhappy with the outcome, you could make a complaint.
How we deal with complaints
To find out what happens when you submit a complaint, read our complaints procedure.
Making a complaint
Make a complaint about the service you have received from us:
Make a complaint about an Angus Council service
You can also make a complaint by:
- calling our contact centre on 03452 777 778
- writing to us at Legal, Governance & Change, Angus House, Orchardbank, Forfar DD8 1AN
- in person at one of our offices
ANGUSalive
For feedback relating to the culture, sport and leisure trust for the county visit the ANGUSalive website.
Care services
If your complaint relates to a care service you can choose to complain to us or to the Care Inspectorate.
Unacceptable actions policy
In a small number of cases the actions of individuals become unacceptable because they involve abuse of our staff or our process.
The Unacceptable actions policy explains how we approach these situations.