Coronavirus outbreak: housing updates

Gas Servicing

Updated 1 April

We will be continuing to carry out annual servicing of gas heating systems as we are required to do so by law.


Planned Maintenance Works

Updated 1 April

The following contract work in our tenanted properties has been temporarily put on hold and our contractors are contacting tenants affected by this. Where work has already started, it will be completed as soon as possible and when it is safe to do so:

  • bathroom upgrades
  • kitchen upgrades
  • energy efficiency works – open sites are being tidied up and properties where cavity insulation has been extracted will be made wind and water-tight.
  • electrical testing
  • electric heating upgrades
  • window upgrades
  • external repaints

Allocations 

Published 31 March

With immediate effect we will only be allocating properties in very limited circumstances, and normal allocations have been suspended. This will be reviewed on an ongoing basis.

Any housing applications received from 1 April 2020 until the suspension is lifted will be processed with the same registration date. Applicants unable to apply during this period will be given an opportunity to submit an application when the suspension is lifted.


Terminations

Published 31 March

If you wish to give up your tenancy you can do so in writing (no termination form will be required). You must give 28 days’ notice.

Your letter can be short but must contain

  • your name and the names of any other joint tenant
  • the address of the property
  • your forwarding address
  • the date you are leaving – but note you must give 28 days’ notice
  • your reason for leaving
  • the signatures of all tenants

Please deliver your letter to your local library.

The current Government advice is you should only move house if the property you are moving into is empty.


Getting in Touch

Published 24 March

The best way to get in touch with us for non-urgent assistance is by email. Please use one of the following email address and someone will get back to you as soon as possible:


Housing Options and Homelessness

Published 24 March

Libraries across Angus, which include our ACCESS Points, are now closed. If you are homeless and require housing options assistance, you must first contact ACCESSLine on 03452 777 778 for an appointment and assistance.

Our ability to assist with alternative accommodation is extremely limited. If you are staying with friends and family, please remain where you are and follow Government advice to stay at home. If this is not possible, try and find somewhere else to stay. If a member of the household is self-isolating you must follow the Government advice to remain in the home for at least 14 days

We will continue to provide immediate assistance to people who are at serious risk of harm. If you, or someone you know, is experiencing domestic abuse, you can call the Scottish Domestic Abuse and Forced Marriage Helpline on 0800 027 1234. This is a free confidential helpline, open 24 hours, seven days a week.

Other useful contacts and information can be found on our gender based violence pages.


Tenants in Financial Difficulties

Published 20 March

If you are experiencing financial difficulties as a result of the coronavirus outbreak you should contact us as soon as possible. If you are unable to work or have lost your job you may be entitled to benefits to help with your rent. In line with Scottish Government guidance, the council will not evict any tenant who is unable to pay their rent due to financial hardship due to coronavirus. See also Coronavirus outbreak: benefits and money advice updates.


    Repairs

    Published 20 March

    On 17 March 2020 the Government advised that people most at risk from the coronavirus were strongly advised to reduce unnecessary contact with others.  To slow the spread of COVID-19 (coronavirus) the general public were asked to stay at home as much as possible and avoid unnecessary social contact.   

    So we can achieve this, we have reviewed our housing repairs service. To safeguard the health and safety of tenants, staff and contractors, we will only be carrying out emergency repairs inside tenants’ homes from Monday 23 March 2020.

    We will continue to carry out all communal and external works to our properties as normal. In the meantime, we are suspending the Right to Repair.

    The reduced list of emergency repairs which we will still do is:

    • Loss of heating and/or hot water- Total loss of both heating & hot water with no electric shower
    • Uncontainable leak
    • Sewage backing up and overflowing into the property
    • Serious security problem, such as a front door that cannot be locked
    • Loss of essential services, such as water or electricity

    When you contact ACCESSline to report a repair, we will ask you the following questions to help us determine how best to protect against the spread of the virus:

    1. Have you returned from any risk areas as identified by the government within the last 14 days?
    2. Has a member of your household returned from any of the same risk areas within the last 14 days?
    3. Has anyone you work or socialise with closely been subject to exposure for corona virus within the last 14 days?
    4. Are you in a vulnerable group as identified in government guidance?

    We will then:

    1. Assess the repair required and if it is classed as emergency, your repair will be processed in the normal way.
    2. If your repair is not classed as Emergency we will not carry out the repair at this time.
    3. Please be advised that contractors will be required to wear specialised personal protective equipment while in your property.

    If you are reporting a gas repair to WRB directly you will be asked the same questions to allow them to assess how they will deal with your repair.

    Once the risk has reduced and we are in a position to resume other emergency, urgent and routine repairs, we will advise of this as soon as we can. You will need to report any repairs we have been unable to do in the meantime. We are sure that you will appreciate how challenging the current situation is for everyone but, please be assured that our reason for this temporary measure is to keep tenants, staff and contractors safe.


    Private landlords and letting agents

    Published 3 April

    Scottish Government guidance for private landlords and letting agents

    Ministerial letter to landlords and agents on COVID-19 (18 March 2020) PDF