Coronavirus outbreak: housing updates

Allocations 

We are currently only allocating properties in very limited circumstances, and normal allocations have been suspended. We are working on new arrangements for allocating properties that allow our customers, contractors and staff to maintain social distancing.

If you need to apply for housing, please download an application form or contact your local housing office


Repairs

Latest information on council house repairs


Tenants in Financial Difficulties

In line with Scottish Government guidance, we will not evict any tenant who is unable to pay their rent due to financial hardship due to coronavirus.

If you are experiencing financial difficulties as a result of the coronavirus outbreak contact us as soon as possible. 

If you are unable to work or have lost your job you may be entitled to benefits to help with your rent. See Coronavirus outbreak: benefits and money advice updates.


Gas Servicing

We will continue annual servicing of gas heating systems as we are required to do so by law.


Planned Maintenance Works

The following contract work in our tenanted properties has been temporarily put on hold and our contractors are contacting tenants affected by this. Where work has already started, it will be completed as soon as possible and when it is safe to do so:

  • bathroom upgrades
  • kitchen upgrades
  • energy efficiency works – open sites are being tidied up and properties where cavity insulation has been extracted will be made wind and water-tight.
  • electrical testing
  • electric heating upgrades
  • window upgrades
  • external repaints

Terminations

Ending your council tenancy


Getting in touch

The best way to get in touch with us for non-urgent assistance is by email. Please use one of the following email address and someone will get back to you as soon as possible:


Housing Options and Homelessness

Libraries across Angus, which include our ACCESS Points, are now closed. If you are homeless and require housing options assistance, you must first contact ACCESSLine on 03452 777 778 for an appointment and assistance.

Our ability to assist with alternative accommodation is extremely limited. If you are staying with friends and family, please remain where you are and follow Government advice to stay at home. If this is not possible, try and find somewhere else to stay. If a member of the household is self-isolating you must follow the Government advice to remain in the home for at least 14 days

We will continue to provide immediate assistance to people who are at serious risk of harm. If you, or someone you know, is experiencing domestic abuse, you can call the Scottish Domestic Abuse and Forced Marriage Helpline on 0800 027 1234. This is a free confidential helpline, open 24 hours, seven days a week.

Other useful contacts and information can be found on our gender based violence pages.


Private landlords and letting agents

Scottish Government guidance for private landlords and letting agents

Ministerial letter to landlords and agents on COVID-19 (18 March 2020) PDF

The DWP has launched a new online service for landlords to request direct payments of rent or rent arrears.

The Apply for a Direct Rent Payment service replaces the existing managed payment to landlord request process. Both private sector and social landlords can use the new service.