Angus Tenant and Community Engagement Strategy

Contents


Introduction

This is Angus Council’s Angus Tenant & Community Engagement Strategy for 2019-2022. In this document, when we say “we”, we mean Angus Council, and when we say “you”, we mean tenants.

This strategy clearly sets out how we plan to support you to make a difference to where you live, help improve services and have a say about how housing services are delivered.

Over the lifetime of our previous strategy, we have seen many changes to the structure of the council. As a council we are continually looking at how we can improve services. In doing this, changes have been made to how we provide services and who provides those services.

The Transforming Angus Programme is continually exploring different ways of delivering services and looking at ways to improve how we do business with our customers. We are committed to working with our communities in new and different ways.

Tenant participation is a two-way process, which involves sharing ideas and information and influencing decision-making processes to improve housing services.

We acknowledge that tenant participation is an important part of our service development process and we aim to ensure that all tenants are given the opportunity to have their say in the planning and provision of our services. We value your feedback, we use it to improve and develop the services we deliver, but if we don’t know what’s not working, we can’t fix it.

We are committed to focussing on the needs of our customers whilst being transparent and accountable. We want to be inclusive and provide opportunities for everyone to get involved, whilst making best use of the resources and assets available to us. This strategy is designed to reflect these values and encourage you to become involved in a way that suits you.

Next: How we developed this strategy