Housing Charter report card

Housing quality & maintenance

  2014/15 2015/16 2016/17 National average (where available) Performance
Percentage of stock meeting the Scottish Housing Quality Standard (Indicator 7) 84.95% 92.14% 93.38%   Improved
Percentage of properties meeting the Energy Efficiency Standard for Social Housing (indicator C33) - 47.60% 69.70%   Improved
Average length of time taken to complete emergency repairs (Indicator 11) 3.78 hrs 7.53 hrs 5.5 hrs   Improved
Average length of time taken to complete non-emergency repairs (Indicator 12) 4.85 days 6.43 days 6.24 days   Improved
Percentage of reactive repairs carried out in the last year completed right first time (Indicator 13) 46.23% 97.60% 98.78%   Improved
Percentage of repairs appointments kept (Indicator 14) 34.73% 99.96% 99.85% 95.90% Slightly Declined
Percentage of tenants who have had repairs or maintenance carried out in last 12 months satisfied with the repairs and maintenance service (Indicator 16) 97.31% 82.39% 82.36% 88.90% Slightly Declined
Percentage of approved applications for medical adaptations completed during the reporting year (Indicator 22) 66.28% 68.21% 69.78%   Slightly Improved
Average time to complete approved applications for medical adaptations in the reporting year (Indicator 23) 82.55 days 88.16 days 80.25 days   Improved