To request a council house repair:
Please note that outside office hours, we will only deal with emergency repairs such as:
- burst pipes
- broken windows
- no cold water supply
- no electrical supply
- blocked toilet
Domestic gas repairs
For gas central heating, fires and water heaters installed by the council, you should report repairs directly to our contractor WRB Gas on 01382 204030.
If an appliance breaks down and you have no other means of heating or hot water, then the contractor will normally attend the same day for repairs reported before 7pm. Calls made to the contractor after 7pm will be dealt with the next morning.
If you smell gas or are worried about gas safety call the National Gas Emergency Number on 0800 111 999.
CO (carbon monoxide) detectors
If your CO detector is sounding, call SGN on 0800 111 999.
- let us know if you cannot keep the appointment so it can be rescheduled
- give our contractors access to the property
- do what you can to avoid potential damage to your property or a neighbouring one such as using a container to catch dripping water
If you are not happy with the standard of repair or the behaviour of the contractor, please let us know.
If you, your family, or anyone visiting your property causes damage, or if you leave your property in disrepair, you will be recharged for the cost of the work.
As part of your tenancy we carry out certain repairs in your home but others are your responsibility. You may be able to claim for accidental damage through your household insurance. The list below tells you which repairs are the responsibility of the council and which are your responsibility.
|Any alteration or improvement you have carried out to the property||✔||Exceptions where the council has adopted the works|
|Damage caused by you, a member of your family or visitor (including accidental damage)||✔|
|Banisters (inside)||✔||Rechargeable if damaged by tenant or family|
|Baths||✔||Rechargeable if damaged by tenant or family|
|Bins (wheeled)||✔||Except where damaged by tenant or family|
|Blinds, fittings and cords||✔|
|Carbon monoxide detectors||✔|
|Central heating pipes, radiators, timers and thermostats||✔|
|Chimneys (including pots and covers)||✔|
|Chimney sweeping||✔||Except enclosed fires (stove type)|
|Choked wastes to baths, basins, sinks, toilets or showers||✔||Rechargeable if blockage caused by misuse|
|Cleaning communal stairwells||✔|
|Clothes poles and rotary driers (including shared areas)||✔||Except where damaged by tenant or family|
|Coal bunkers||✔||Except where supplied by tenant|
|Cupboards||✔||Except where supplied by tenant|
|Damp proof course||✔|
|Decoration (wallpaper and internal painting)||✔|
|Decoration (painting external and shared areas)||✔||Only carried out as part of planned maintenance programme|
|Door bells, door chains, spyholes and nameplates||✔|
|Door entry systems||✔|
|Door frames, fittings and ironmongery||✔||Except where fitted by tenant|
|Door adjustments - to fit floor coverings||✔|
|Doors (external only) - draught excluders and draught strips||✔|
|Downpipes (soil or rainwater)||✔|
|Drainage||✔||Rechargeable if blockage caused by misuse|
|Driveways||✔||Unless provided by the council|
|Drying areas (communal)||✔|
|Electric heating and feature fires||✔||Except where installed by tenant|
|Electrical appliance plugs and fuses||✔|
|Electric switches and sockets (including TV aerial outlets)||✔||Rechargeable if due to unauthorised installation|
|Electric wiring and circuits (including the fuse box and meter box but not the meter)||✔||Rechargeable if due to unauthorised installation|
|Electric meters||✔||It is the tenant's responsibility to notify their own electricity supplier|
|Keys lost or stolen (included associated lock changes)||✔|
|Kitchen appliances||✔||Unless under council ownership|
|Kitchen units, worktops and fittings||✔||Except where provided by tenant. Rechargeable if damaged by tenant or family|
|Kitchen sinks, bowls and drainers||✔||Except where provided by tenant. Rechargeable if damaged by tenant or family|
|Light bulbs (including fluorescent tubes and starters)||✔||Except in shared areas|
|Light pendants (including fluorescent fittings)||✔||Except where tenant's own fittings|
|Light fittings (external) to front and back of property||✔||Except where fitted by tenant|
|Locks and ironmongery||✔||Rechargeable if damaged by tenant or family|
|Parking areas (shared)||✔|
|Pest control||✔||Except in exceptional circumstances|
|Plaster cracks (minor)||✔|
|Plaster||✔||Except minor decorative plaster cracks|
|Plugs and chains for sinks, basins or baths||✔|
|Radiators||✔||Except where provided by tenant and unauthorised installations|
|Roof lights (skylights)||✔|
|Ropes for windows (sash cord)||✔|
We will send a contractor out within two hours for emergency repairs. Our contractors can call at your property at any time within that slot, so please ensure someone is at home.
Our priority is to make your home safe. In some cases, particularly outside normal working hours, the contractor will carry out essential work and return at a later date to carry out permanent repairs.
We will respond within two working days for urgent repairs such as:
- roof leaks
- sink leaks
- no hot water
- partial loss of heating
We will respond in 10 working days for routine repairs such as:
- plaster repairs
- general woodwork repairs
- minor plumbing repairs
We will respond within 20 working days for non-routine repairs such as:
- repairs to gutters
- garage roofs or walls
We will respond within three months to complex repairs such as:
- external works to communal blocks
- asbestos removal.
We may need to carry out an inspection to decide exactly what work is needed and this may affect the waiting times.
If access is needed to your property to carry out the repair, the contractor should call you to arrange a suitable am/pm appointment.
Under the right to repair scheme, you may be paid compensation if we don’t meet specified timescales.