We will send a contractor out within two hours for emergency repairs. Our contractors can call at your property at any time within that slot, so please ensure someone is at home.
Our priority is to make your home safe. In some cases, particularly outside normal working hours, the contractor will carry out essential work and return at a later date to carry out permanent repairs.
We will respond within two working days for urgent repairs such as:
no hot water
partial loss of heating
We will respond in 10 working days for routine repairs such as:
general woodwork repairs
minor plumbing repairs
We will respond within 20 working days for non-routine repairs such as:
repairs to gutters
garage roofs or walls
We will respond within three months to complex repairs such as:
external works to communal blocks
We may need to carry out an inspection to decide exactly what work is needed and this may affect the waiting times.
If access is needed to your property to carry out the repair, the contractor should call you to arrange a suitable am/pm appointment.