COVID-19: housing updates

We are now well into our recovery plan and hope to return to full services soon in line with the lifting of restrictions.

However:

  • we are still working through a backlog. This will take some time to clear
  • global supply chain issues are now impacting on construction and maintenance work across the Country, including here in Angus. This means that repairs are taking longer because contractors are finding it very difficult to source materials and components
  • safe working practices also mean that housing and construction activities may take longer

Unfortunately, this means you may still have to wait longer for a service.

We appreciate that this is not ideal but thank you for your understanding.


Allocations 

Under current restrictions home moves are permitted and we will continue to advertise and allocate properties through the Homefinder website.


Repairs and planned maintenance works

Latest information on repairs and maintenance


Tenants in Financial Difficulties

We are aware that some tenants may be experiencing financial hardship due to coronavirus and want to ensure that you are receiving any assistance that we can offer.

If you are experiencing financial difficulties as a result of the coronavirus outbreak contact us as soon as possible. 

If you are unable to work or have lost your job you may be entitled to benefits to help with your rent. See Coronavirus outbreak: benefits and money advice updates.


Gas Servicing

We will continue annual servicing of gas heating systems as we are required to do so by law.


Terminations

Ending your council tenancy


Getting in touch

Call ACCESSLine 0n 03452 777 778 or contact us online.

For non-urgent enquiries it may take us up to five working days to respond.


Housing Options and Homelessness

If you are homeless and require housing options assistance, visit a library (check opening times first) or contact ACCESSLine on 03452 777 778 for an appointment and assistance. Appointments will still be by phone only given the current situation.

Our ability to assist with alternative accommodation is limited. If you are staying with friends and family, please remain where you are if you can and follow Government advice. If a member of the household is self-isolating you must follow the Government advice to remain in the home for at least 14 days

We will continue to provide immediate assistance to people who are at serious risk of harm. If you, or someone you know, is experiencing domestic abuse, you can call the Scottish Domestic Abuse and Forced Marriage Helpline on 0800 027 1234. This is a free confidential helpline, open 24 hours, seven days a week.

Other useful contacts and information can be found on our gender based violence pages.

Mutual exchanges restarted on 3 May 2021.


Private tenants: help and support

Contact our private sector officers if you are currently in, or are looking for, housing in the private rented sector and need support.

We are aware that some tenants may be having financial difficulties and may have built up rent arrears as a direct result of the pandemic.

Contact our private sector officers for help if the following applies:

  • rent arrears built up between March 2020 and August 2021, and
  • rent arrears were a direct result of the coronavirus pandemic (for example, loss of earnings/furlough)

Private landlords and letting agents

Scottish Government guidance for private landlords and letting agents

Ministerial letter to landlords and agents on COVID-19 (18 March 2020) PDF

The DWP has launched a new online service for landlords to request direct payments of rent or rent arrears.

The Apply for a Direct Rent Payment service replaces the existing managed payment to landlord request process. Both private sector and social landlords can use the new service.


Sheltered housing

Sheltered housing guest rooms remain closed.


Moving home 

Guidance on moving home during COVID-19 from the Scottish Government.


Tenant Participation

We are currently holding most of our Tenant Participation business meetings online.  The Tenant Strategy Group will move to a blended approach with some members attending in person at Angus House and others joining online.   This will hopefully be extended to include Bruce House in Arbroath in the near future. 

If you would like to know more about how to get involved contact CLDCarnoustie@angus.gov.uk.