COVID-19: housing updates

We are now offering an improved service thanks to our recovery plan.


  • we are still working through a substantial backlog. This will take some time to clear
  • we are still experiencing limited turnover of housing but are currently working through this
  • safe working practices still mean that housing and construction activities take longer

Unfortunately, this means you may still have to wait longer for a service.

We appreciate that this is not ideal but thank you for your understanding.


Under current restrictions home moves are permitted and we will continue to advertise and allocate properties through the Homefinder website.

We understand that for some people, moving home may continue to be more difficult at the moment, particularly if you are on the shielding list.

If your bid for a property is successful, we will be as flexible as we can be in agreeing a move in date with you that takes account of your individual circumstances.

You should discuss this with your Housing Officer when you are notified your bid has been successful.

Repairs and planned maintenance works

Latest information on repairs and maintenance

Tenants in Financial Difficulties

In line with Scottish Government guidance, we will not evict any tenant who is unable to pay their rent due to financial hardship due to coronavirus.

If you are experiencing financial difficulties as a result of the coronavirus outbreak contact us as soon as possible. 

If you are unable to work or have lost your job you may be entitled to benefits to help with your rent. See Coronavirus outbreak: benefits and money advice updates.

Gas Servicing

We will continue annual servicing of gas heating systems as we are required to do so by law.


Ending your council tenancy

Getting in touch

The best way to get in touch with us for non-urgent assistance is by email. Please use one of the following email addresses and someone will get back to you in line with our customer care standards:

Housing Options and Homelessness

If you are homeless and require housing options assistance, visit an ACCESS office or contact ACCESSLine on 03452 777 778 for an appointment and assistance. Appointments will still be by phone only given the current situation.

Our ability to assist with alternative accommodation is still extremely limited. If you are staying with friends and family, please remain where you are if you can and follow Government advice. If a member of the household is self-isolating you must follow the Government advice to remain in the home for at least 14 days

We will continue to provide immediate assistance to people who are at serious risk of harm. If you, or someone you know, is experiencing domestic abuse, you can call the Scottish Domestic Abuse and Forced Marriage Helpline on 0800 027 1234. This is a free confidential helpline, open 24 hours, seven days a week.

Other useful contacts and information can be found on our gender based violence pages.

Mutual exchanges are currently suspended and will restart on 3 May 2021.

Private landlords and letting agents

Scottish Government guidance for private landlords and letting agents

Ministerial letter to landlords and agents on COVID-19 (18 March 2020) PDF

The DWP has launched a new online service for landlords to request direct payments of rent or rent arrears.

The Apply for a Direct Rent Payment service replaces the existing managed payment to landlord request process. Both private sector and social landlords can use the new service.

Sheltered housing

Sheltered housing lounges and guest rooms remain closed.

Moving home 

Guidance on moving home during COVID-19 from the Scottish Government.

Tenant Participation

We are currently holding Tenant Participation business meetings online. If you would like to know more about how to get involved from home contact