We are now well into our recovery plan and hope to return to full services very soon in line with the lifting of restrictions.
- we are still working through a backlog. This will take some time to clear
- safe working practices still mean that housing and construction activities may take longer
Unfortunately, this means you may still have to wait longer for a service.
We appreciate that this is not ideal but thank you for your understanding.
Under current restrictions home moves are permitted and we will continue to advertise and allocate properties through the Homefinder website.
Repairs and planned maintenance works
Tenants in Financial Difficulties
We are aware that some tenants may be experiencing financial hardship due to coronavirus and want to ensure that you are receiving any assistance that we can offer.
If you are experiencing financial difficulties as a result of the coronavirus outbreak contact us as soon as possible.
If you are unable to work or have lost your job you may be entitled to benefits to help with your rent. See Coronavirus outbreak: benefits and money advice updates.
We will continue annual servicing of gas heating systems as we are required to do so by law.
Getting in touch
Call ACCESSLine 0n 03452 777 778 or contact us online.
For non-urgent enquiries it may take us up to five working days to respond.
Housing Options and Homelessness
If you are homeless and require housing options assistance, visit a library (check opening times first) or contact ACCESSLine on 03452 777 778 for an appointment and assistance. Appointments will still be by phone only given the current situation.
Our ability to assist with alternative accommodation is limited. If you are staying with friends and family, please remain where you are if you can and follow Government advice. If a member of the household is self-isolating you must follow the Government advice to remain in the home for at least 14 days
We will continue to provide immediate assistance to people who are at serious risk of harm. If you, or someone you know, is experiencing domestic abuse, you can call the Scottish Domestic Abuse and Forced Marriage Helpline on 0800 027 1234. This is a free confidential helpline, open 24 hours, seven days a week.
Other useful contacts and information can be found on our gender based violence pages.
Mutual exchanges restarted on 3 May 2021.
Private tenants: help and support
Contact our private sector officers if you are currently in, or are looking for, housing in the private rented sector.
Private landlords and letting agents
The DWP has launched a new online service for landlords to request direct payments of rent or rent arrears.
The Apply for a Direct Rent Payment service replaces the existing managed payment to landlord request process. Both private sector and social landlords can use the new service.
Sheltered housing lounges and guest rooms remain closed.
We are currently holding Tenant Participation business meetings online. If you would like to know more about how to get involved from home contact CLDCarnoustie@angus.gov.uk.