COVID-19: housing updates


Home moves are permitted and we will continue to advertise and allocate properties through the Homefinder website.

Repairs and planned maintenance works

Latest information on repairs and maintenance

Tenants in financial difficulties

We are aware that some tenants may be experiencing financial hardship due to coronavirus and want to ensure that you are receiving any assistance that we can offer.

If you are experiencing financial difficulties contact us as soon as possible

The Tenant Hardship Fund is for tenants who have financial difficulties and have built up rent arrears as a direct result of the pandemic.

Gas Servicing

We will continue annual servicing of gas heating systems as we are required to do so by law.


Ending your council tenancy

Getting in touch

Call ACCESSLine 0n 03452 777 778 or contact us online.

For non-urgent enquiries it may take us up to five working days to respond.

Housing Options and Homelessness

If you are homeless and require housing options assistance, visit a library (check opening times first) or contact ACCESSLine on 03452 777 778 for an appointment and assistance. Appointments will still be by phone only given the current situation.

If you, or someone you know, is experiencing domestic abuse, you can call the Scottish Domestic Abuse and Forced Marriage Helpline on 0800 027 1234. This is a free confidential helpline, open 24 hours, seven days a week.

Other useful contacts and information can be found on our gender based violence pages.

Mutual exchanges restarted on 3 May 2021.

Private tenants: help and support

Contact our private sector officers if you are currently in, or are looking for, housing in the private rented sector and need support.

We are aware that some tenants may be having financial difficulties and may have built up rent arrears as a direct result of the pandemic.

Contact our private sector officers for help if the following applies:

  • rent arrears built up between March 2020 and August 2021, and
  • rent arrears were a direct result of the coronavirus pandemic (for example, loss of earnings/furlough)

Private landlords and letting agents

Scottish Government guidance for private landlords and letting agents

The DWP has launched a new online service for landlords to request direct payments of rent or rent arrears.

The Apply for a Direct Rent Payment service replaces the existing managed payment to landlord request process. Both private sector and social landlords can use the new service.

Sheltered housing

Sheltered housing guest rooms remain closed.

Tenant Participation

We are currently holding most of our Tenant Participation business meetings online.  The Tenant Strategy Group will move to a blended approach with some members attending in person at Angus House and others joining online.   This will hopefully be extended to include Bruce House in Arbroath in the near future. 

If you would like to know more about how to get involved contact