Housing Charter report card

Satisfaction

  2014/15 2015/16 2016/17 National average (where available) Performance
Percentage of tenants satisfied with the overall service provided by their landlord (Indicator 1) 77.97% 82.60% 82.65%   Improved
Percentage of tenants who feel their landlord is good at keeping them informed about their services and decisions (Indicator 3) 76.86% 77.00% 79.55%   Improved
Percentage of tenants satisfied with the opportunities given to them to participate in their landlord’s decision making processes (Indicator 6) 62.24% 63.50% 62.11%   Declined