ACCESS drop-in services returning to Angus libraries

Published on Friday 2 October 2020

Drop-in services for people who cannot access Angus Council’s services online or by phone, are returning to local libraries.

ANGUSalive Libraries are now providing services in line with national Covid-19 guidance and restrictions and so it is now possible to resume limited drop-in services in all seven Angus burghs.

Arbroath library will be first to provide drop-in services from Monday 5 October.

As by far the busiest ACCESS location prior to lockdown, a five-day service will be provided in Arbroath library (Monday to Friday) between 10am and 2pm.

Carnoustie, Forfar and Montrose libraries will provide drop-in services from Wednesday 7 October. Services will thereafter be available on Wednesdays, Thursday and Fridays between 10am and 2pm.

Brechin, Kirriemuir and Monifieth libraries will provide a drop-in on Tuesdays, starting from 13 October between 10am and 2pm.

Operating hours have been based upon public demand before lockdown.

They will be reviewed every week by Angus Council and ANGUSalive who will also take account of any changes to national Covid-19 guidance and restrictions.

Communities Convener, Cllr Mark Salmond said: “Wherever possible, we want people to use our digital services. This is more important now than it has ever been as we all try to minimise face-to-face contact during the coronavirus pandemic.

“But we also realise that the ACCESS service provided in ANGUSalive libraries are an important lifeline for a small minority of our citizens who, for whatever, reason cannot access our services online or by phone. We hope that the resumption of drop-in services can make life a little easier for them.

“But I must stress that, if you can engage with us online, please continue to do so to ensure that face-to-face service is available for citizens in our communities who need it most.”

During operating hours, the ANGUSalive team will be able to assist people with various issues services and applications, including blue badges, bus passes, housing and homelessness, and welfare rights.

If attending your local library, please adhere to coronavirus guidelines to protect yourselves and others. That includes using hand sanitiser on entry and exit, wearing a face covering at all times in premises, maintaining social distancing and practising good respiratory hygiene at all times. Remember to follow the FACTS and please do not go to the library if you have symptoms.

Don’t wait in line – Get online

Please be aware that our website is now more interactive than ever before and is accessible 24/7 – at a time that suits you.

In addition to keeping up-to-date with council services and news on our COVID-19 dedicated webpages, you can access an increasing number of council services online via a computer, tablet or smart phone.

Viewing your bill and paying your council tax, paying for garden waste, reporting dog fouling, finding out about known missed bins and reporting street lighting faults are just some of the things you can do online.

We're taking this opportunity to ask residents and businesses who can pay, report or request a service online, to go online. By doing so, you're doing your part to keep the phone lines free for those who are unable to access services online. 

So – don’t wait in line, get online!