Housing Reactive Repairs Service – COVID-19 update

Thursday 22 April 2021

In line with the Scottish Government’s guidance on easing of lockdown restrictions, we have been working closely with the repairs contractors to make sure a measured approach has been taken to restarting housing repairs and are pleased we can restart a full repairs service from Monday 26 April 2021.

If you are waiting on a repair to your home, we would ask you to be mindful that there is a backlog of reported repairs that also needs to be addressed within tenanted homes and this may result in some delay with lower priority repairs. If you have reported a repair during lockdown there is no need to report this a second time as you will be contacted by your Housing Officer prior to the contractor contacting you to arrange a suitable time to attend.

To report a new repair, please call ACCESSLINE on 03452 777 778.

For information on the repairs process as well as guidance on tenants and contractors responsibilities due to the ongoing Covid restrictions, visit our housing repairs and maintenance during lockdown page.

We will keep our approach under regular review and provide updates as the guidance from the Scottish Government develops.  Please keep an eye on the Housing Blog and our website for further updates.

You can find NHS advice on the NHS Coronavirus COVID 19 website –– the main symptoms of the coronavirus include:

  • a new, continuous, dry cough
  • a high temperature
  • loss or change to your sense of smell or taste.                                                                            

We appreciate your co-operation and hope you find this information useful, but if you have any queries about repairs, please contact your local Housing Team.