We want to make sure we provide good quality services to our housing tenants. Delivering a service that makes a positive impact starts with understanding what good service is from the customer’s point of view. What we do, how we do it, how well it’s done and being consistent are all fundamental to keeping customers happy.
Our Customer Satisfaction Survey will take place between 1 August and 12 September 2020. It’s the first large survey we’ve done since 2019, and we’re excited to know what our customers think.
Due to the current COVID-19 situation, the survey will be by telephone this year. We’ve commissioned experienced and independent surveying company Research Resource who will be calling a random selection of 1000 of our tenants.
It is completely confidential, and all information supplied will be anonymised unless you tell them you want us to contact you about anything.
We always use survey results to inform how we improve our services, so the results are extremely important. We would encourage any tenant who gets the call to take part, and we thank everyone who takes the time to respond.