Contact the council

If you have a query about the new Kerbside Recycling Service, please use our online form on the Changes to bin collections page.

Select your reason for getting in touch.


Council tax, rent and other payments.

Make a payment

Report an issue

Issue with roads, bins, litter or something else.

Report an issue

Request or apply

Applications for housing, jobs, licences and more.

Request or apply


If you have a question about council services, get in touch online.

Online enquiry form


Complain about the service you have received from us.

Make a complaint

Suggestion, compliment or comment

Help us improve or send us a compliment.

Make a comment, compliment or suggestion

Media enquiries

The communications office operates between 8:45am and 5pm Monday to Friday.

Email the communications office

Other ways to get in touch


Call ACCESSLine on 03452 777 778 only if one of the following applies:

  •  it's an emergency
  •  you are asking for support for a vulnerable person
  •  you are unable to submit your enquiry online

Otherwise use our enquiry form.

You will receive a reference number should you need to get back in touch.

Phone outwith office hours:

ACCESSLine 03452 777 778 has a recorded message giving emergency numbers at the following times:

  • after 5pm: Monday to Friday
  • before 8:45am: Monday, Tuesday, Thursday, Friday
  • before 10am: Wednesday
  • weekends
  • public holidays

Council offices

The ACCESS service in libraries can help anyone unable to use digital or phone channels with Blue Badge applications, housing applications and bus passes.

The council's headquarters are based at Angus House.

For all council office locations and addresses visit our council offices page.

Help to access council services

Deaf and hard of hearing

Use text relay on 18001 + 03452 777 778 (ACCESSLine).

Or use the interpreting service for British Sign Language BSL) users

Visually impaired

We provide alternative formats such as large print, audio or Braille can be provided. Contact ACCESSLine on 03452 777 778 for details.

Interpretation and translation

We have a telephone interpretation service. We also provide information in other community languages. Contact ACCESSLine on 03452 777 778 for details.