What we do with your personal information
We use personal information to bill, collect and enforce local taxation and other miscellaneous debts as well as administer Housing Benefit, Council Tax Reduction, Scottish Welfare Fund, Discretionary Housing Payments, Educational Benefits and the assessment of service charges for care.
Personal information may be collected on a paper or online form you are providing to us, by telephone, email etc by a member of our staff or one of our partners.
We will use your details to provide you with the service which you or someone else has asked us to provide. We will also use your personal details to prevent and detect crime and/or when required by law and will share it with other public bodies for those purposes such as Her Majesty’s Revenue and Customs (HMRC) or the Department for Work and Pensions (DWP).
How we use your information
We will use the information in a manner which conforms to the General Data Protection Regulations and the Data Protection Act 2018. To the extent required, we will endeavour to keep your information accurate and up to date and not keep it for longer than is necessary in line with the council’s retention schedule and prescribed periods that may be set in statute.
For most purposes, we will only process your information where necessary to allow us to carry out a statutory function or comply with a legal obligation to do so. In these cases, we will make sure that the gathering, holding and use of your personal data is kept to a minimum and in accordance with the terms of this privacy notice. We will not use your personal details for any other purpose, unless otherwise necessary as explained in this statement.
On occasion, we may access Department for Working Pensions and/or HM Revenue and Customs systems to obtain income, benefit and pensions information about you to assist us in processing your data.
We may need to pass your information to other people and organisations that provide a statutory service or where we are required by law to do so. The main organisations we share information with are:
- Department for Work and Pensions (DWP)
- Her Majesty’s Revenue and Customs (HMRC)
- Scottish Government
- Scottish Public Services Ombudsman
- The Scottish Information Commissioner
- The Information Commissioner’s Office
- Registered social landlords
- Financial inclusion services
These organisations are obliged to keep your details securely and in line with their statutory obligations. We will only disclose information to other partners where necessary, either to comply with a legal obligation, or where permitted under data protection legislation, for example where the disclosure is necessary to carry out a statutory function or where it is in the public interest to do so such as for the prevention and/or detection of crime.
To accelerate your application for Housing Benefit/Council Tax Reduction we may pass your details onto a Credit Reference Agency to ascertain whether we need further evidence from you than you originally provided on your form. View the Credit Reference Agency’s Privacy Notice.
You should read this service-specific privacy notice in conjunction with the council's Full Privacy Statement.