If your request is refused we will advise you in writing of the:
Where refusal is due to intellectual property rights being owned by a third party, we will confirm, if we know:
Any requests considered unreasonable will be refused.
If you are unhappy with how your request has been handled you can ask for an internal review to be carried out.
This request must be made in writing in accordance with our internal procedure, of which you will be advised as part of our decision.
Our decision will be issued in writing, giving reasons for the decision.
If you are still unhappy after the internal review, you can refer your complaint to the Information Commissioner’s Office.
For further information, and to make your complaint online visit the ICO website.
Any complaints referred to ICO must:
Appeals to the ICO must be lodged within three months following an internal review.
There is also information on the ICO website about what to do if you are dissatisfied with how they have dealt with your complaint.