Telephone calls, meetings
Our Contact Centre records all calls inbound for training and monitoring purposes. We only keep your personal information for the minimum period necessary. View the Contact Centre Privacy Notice in conjunction with this Full Privacy Statement. Any other telephone calls made directly to or from our services are not recorded nor are any meetings we may have with you.
Live chat or personal messaging
They are an alternative to telephone contact. You can print (or receive an email of) your chat record each time. A record is kept for not longer than is necessary in line with the council’s retention schedule. These records will be used for our record keeping and for staff training purposes and kept for as long as required to provide the service to you or as required by statute.
Emails
If you email us we may keep a record of your email address and the email for our record keeping. We suggest that you keep the amount of confidential information you send to us via email to a minimum and use our secure online forms and services.
Use of the council’s website
If you are a user with general public access, the Angus Council website does not store or capture personal information other than a log of your IP address which is a number that can uniquely identify a specific computer or other network device on the internet etc. The system will only record other personal information if you enter it in order to:
- subscribe to or apply for services that require personal information
- report a fault and give your contact details for us to respond
- contact us and leave your details for us to respond
We employ cookie technology to help log visitors to our website. A cookie is a string of information that is sent by a website and stored on your hard drive or temporarily in your computer’s memory. The information collected is used for the administration of our server and to improve the service provided by the website. No personal information is collected this way. You can reject the use of cookies, but you may be asked to input information again on your next visit, eg to participate in a survey. Further information and how to block cookies is located on our cookies page. This statement only covers the council websites maintained by us and does not cover other web sites linked from our site.
MyAngus account – online service
With a MyAngus account you can access a range of public services online. It checks who you are and requires an account username and password. The service is managed by the Improvement Service and the council receives the personal details which we need to provide a service to you. We are keeping these details for as long as required to provide the service or as required by statute. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computers and online device, and you agree to accept responsibility for all activities that occur under your account or password.