If your request is refused we will advise you in writing of the:
- reasons for refusal
- your rights to an internal review and how to appeal
- the necessary time limits of reviews and appeals
Where refusal is due to intellectual property rights being owned by a third party, we will confirm, if we know:
- who owns the intellectual property rights and
- provide you with their names and contact details
Any requests considered unreasonable will be refused.
If you are unhappy with how your request has been handled you can ask for an internal review to be carried out.
This request must be made in writing in accordance with our internal procedure, of which you will be advised as part of our decision.
Our decision will be issued in writing, giving reasons for the decision.
If you are still unhappy after the internal review, you can refer your complaint to the Information Commissioner’s Office.
For further information, and to make your complaint online visit the ICO website.
Any complaints referred to ICO must:
- be in writing
- state the nature of the complaint
- include a copy of the council's decision notice
Appeals to the ICO must be lodged within three months following an internal review.
There is also information on the ICO website about what to do if you are dissatisfied with how they have dealt with your complaint.