Housing Charter report card

Contents


Satisfaction

Satisfaction 2020/21 2021/22 2022/23 Latest
Scottish
Average
Performance
Percentage of tenants satisfied with the overall service provided by their landlord (Indicator 1) 88.04% 88.04% 88.04% 81.95% Same
Percentage of tenants who feel their landlord is good at keeping them informed about their services and decisions (Indicator 3) 94.02% 94.02% 94.02% 85.02% Same
Percentage of tenants satisfied with the opportunities given to them to participate in their landlord’s decision making processes (Indicator 6) 93.02% 93.02% 93.02% 80.88% Same

Next: Neighbourhood and community