Housing repairs and maintenance during lockdown

Since 5 January Angus, along with the whole of mainland Scotland, moved to full lockdown of COVID-19 restrictions; see full government advice.

Essentially works that are permitted to be carried out under these restrictions remain unchanged from those advised under Level 4. These are as follows:


We will only accept new emergency repairs in occupied properties, and this includes:

  • loss of heating and/or hot water - Total loss of both heating & hot water with no electric shower
  • an uncontainable leak
  • sewage backing up and overflowing into the property
  • a serious security problem, such as a front door that cannot be locked
  • loss of essential services, such as water or electricity

When you contact ACCESSline on 03452 777 778 to report a repair, we will ask you the following questions to help us determine how best to protect against the spread of the virus:

  • Do you currently have any symptoms of coronavirus? (new cough, high temperature, loss of smell or taste)
  • Has anyone you work or socialise with closely had coronavirus within the last 14 days?
  • Are you in a vulnerable or shielding group as identified in government guidance?

We will then:

  1. Assess the repair required and if it is classed as emergency, your repair will be processed in the normal way.
  2. If your repair is not classed as Emergency, we will not carry out the repair at this time, however, we will keep a record of your repair and it will be dealt with when we come out of lockdown.
  3. Please be advised that contractors will continue to wear appropriate personal protective equipment while in your property.

The Right to Repair remains suspended.

Statutory gas and electrical safety repairs and inspections

If you are reporting a gas repair to the contractor directly you will be asked the same questions, as listed above, to allow them to assess how to deal with your repair.

Once we are in a position to deal with routine repairs again, we will post an update here.

If you report a repair to us, we will assume that we have your permission for our contractor to carry it out if they can.

We are legally bound to complete annual gas service safety inspections within the required timescales that have been provided to you in your servicing letter. You must give access.

Electrical Safety testing will also continue.

Any exceptions to the rule of law must be identified on discussion with the relevant contractor.

Planned maintenance

All of our non-essential planned works within tenanted properties, examples listed below, are suspended until further notice:

  • bathroom upgrades
  • kitchen upgrades
  • planned heating upgrades
  • window upgrades
  • Energy Efficiency Internal Works (including the ABS and ECO Flex schemes)

Works relating to these above contracts will continue in empty properties.

External works will also continue where possible, examples include:

  • external wall insulation
  • repainting windows
  • external surveys for future window installations
  • roofing and gutter replacement works

New build properties

New build projects on site in Arbroath and Montrose will continue under Scottish Government guidelines.

Sheltered housing

Sheltered lounges remain closed for the time being.

Fire Alarm Servicing is a requirement, and this work will go ahead where tenants have been notified and are comfortable with contractors working in their home.

Communal Areas: there are some planned works to carry out improvements to some lifts which includes a temporary stairlift installation. This work will go ahead, and we would ask that you use social distancing in the areas of this work.