Request a council house repair

What we repair and what you repair

As part of your tenancy we carry out certain repairs in your home but others are your responsibility. You may be able to claim for accidental damage through your household insurance. The list below tells you which repairs are the responsibility of the council and which are your responsibility.

Item Us You Exceptions
Any alteration or improvement you have carried out to the property   Exceptions where the council has adopted the works
Damage caused by you, a member of your family or visitor (including accidental damage)    
Back boilers    
Banisters (inside)   Rechargeable if damaged by tenant or family
Baths   Rechargeable if damaged by tenant or family
Bins (wheeled)   Except where damaged by tenant or family
Bin shelters    
Blinds, fittings and cords    
Carbon monoxide detectors    
Ceilings   Excluding decoration
Central heating pipes, radiators, timers and thermostats    
Chimneys (including pots and covers)    
Chimney sweeping   Except enclosed fires (stove type)
Choked wastes to baths, basins, sinks, toilets or showers   Rechargeable if blockage caused by misuse
Cleaning communal stairwells    
Clothes poles and rotary driers (including shared areas)   Except where damaged by tenant or family
Coal bunkers   Except where supplied by tenant
Cupboards   Except where supplied by tenant
Damp proof course    
Decoration (wallpaper and internal painting)    
Decoration (painting external and shared areas)   Only carried out as part of planned maintenance programme
Door bells, door chains, spyholes and nameplates    
Door entry systems    
Door frames, fittings and ironmongery   Except where fitted by tenant
Door adjustments - to fit floor coverings    
Doors (external only) - draught excluders and draught strips    
Downpipes (soil or rainwater)    
Drainage   Rechargeable if blockage caused by misuse
Driveways   Unless provided by the council
Drying areas (communal)    
Electric heating and feature fires   Except where installed by tenant
Electrical appliance plugs and fuses    
Electric switches and sockets (including TV aerial outlets)   Rechargeable if due to unauthorised installation
Electric wiring and circuits (including the fuse box and meter box but not the meter)   Rechargeable if due to unauthorised installation
Electric meters   It is the tenant's responsibility to notify their own electricity supplier
Keys lost or stolen (included associated lock changes)    
Kitchen appliances   Unless under council ownership
Kitchen units, worktops and fittings   Except where provided by tenant. Rechargeable if damaged by tenant or family
Kitchen sinks, bowls and drainers   Except where provided by tenant. Rechargeable if damaged by tenant or family
Light bulbs (including fluorescent tubes and starters)   Except in shared areas
Light pendants (including fluorescent fittings)   Except where tenant's own fittings
Light fittings (external) to front and back of property   Except where fitted by tenant
Locks and ironmongery   Rechargeable if damaged by tenant or family
Overflow pipes    
Parking areas (shared)    
Pest control   Except in exceptional circumstances
Plaster cracks (minor)    
Plaster   Except minor decorative plaster cracks
Plugs and chains for sinks, basins or baths    
Radiators   Except where provided by tenant and unauthorised installations
Roofs    
Roof lights (skylights)    
Ropes for windows (sash cord)    
Roughcast