Coronavirus outbreak: law and licensing updates

Guidance for civic and miscellaneous licence holders

Published 7 April

Guidance for taxi/private hire operators/drivers

Updated Tuesday 7 April

Registrars' services

Updated 27 March 

Out of concern for the welfare of employees and the public and on the advice issued by the Registrar General, we have withdrawn face to face registration appointments for the forthcoming period to reduce the risk of spreading COVID-19 (Coronavirus).

All deaths and still births must now be registered via phone or email and appointments to do this can be made by contacting ACCESSLine on 03452 777 778 or complete our general enquiry form.

If you have a specific enquiry relating to registration of birth, marriages and death, or regarding marriage ceremonies, please contact ACCESSLine on 03452 777 778 or complete our general enquiry form.

All births registrations have been postponed until further notice. This will be kept under review.

The following services remain available by telephone, email or by Skype meeting including:

  • general registration enquiries
  • discussion of marriage ceremonies  
  • copies of extracts (registration certificates)

We will continue to keep this page updated to reflect any changes to government recommendations.

Marriage and civil partnership ceremonies

We regret to confirm that Marriage and Civil Partnership ceremonies are not permitted to proceed at the current time. Exceptions may be considered only in particularly time-sensitive circumstances due to specific health conditions. To discuss contact ACCESSLine on 03452 777 778 or complete our general enquiry form.

The following applies to all intended marriages, whether religious, civil or belief body:

Submitted marriage notices are valid for 90 days. However where marriage notices are due to expire because of COVID-19 (coronavirus), couples will be able to re-submit subsequent notices at a later date, free of charge.

Civil marriage bookings

  • couples may cancel or postpone planned ceremonies at no financial penalty to them
  • cancelled ceremonies will be fully refunded
  • postponed ceremonies may be rescheduled at no additional cost to the couple

What we are currently doing

We understand that a temporary restriction on ceremonies will be tremendously disappointing news for couples, particularly where ceremonies were scheduled to take place very soon. However we must all be mindful of the clear instructions on the public safety which we must follow.

We are emailing all couples with civil (that is registrar-led) ceremony bookings, and all religious and belief body celebrants to discuss the new arrangements.

Our team will continue to respond to new developments as soon as possible and will share all the information we have at the time. This page will be updated as new information becomes available.


Group citizenship ceremonies have been cancelled for now. Contact ACCESSLine on 03452 777 778 or complete our general enquiry form if you wish to enquire about completion of the naturalisation process.


We appreciate your patience as we make the transition to a new way of working.

For more information please contact our ACCESSLine 03452 777 778 during 8.45am to 5pm email to provide information and support or complete our general enquiry form.


COVID-19 business security

Business premises security advice during COVID-19 closures - published Wednesday 25 March