If you disagree with our decision on your application please call us on 01241 438402 for an explanation.
You can also ask us to review our decision within 20 working days from the date the decision was made, by writing to the:
Scottish Welfare Fund Team
Revenues and Benefits
Orchardbank Business Park
the date and reference number from your letter
the reasons why you do not think the right decision has been made
information which you did not give us when you filled in your application but which you think might make a difference to our decision
information on any changes to your circumstances since the application which might make a difference to our decision
your signature – if someone is making a review request for you, you must sign the letter giving your agreement for the review to proceed
This initial review will be completed by an impartial member of staff.
We will aim to let you know the results of your review within:
two working days of receiving your request for Crisis Grants
15 working days for Community Care Grants
If you are unhappy with our decision, you have the right to ask the Scottish Public Services Ombudsman (SPSO) for an independent review. The SPSO are not part of the council.
You should ask the SPSO for an independent review within one month of receiving our decision. In some circumstances you may be able to ask for a review after this. You should contact the SPSO for advice.
You can ask the SPSO for an independent review over the phone or in writing. If you prefer, they will send you a form in the post, or you can print it off their website or fill it in online.
How to contact the SPSO:
By phone on 0800 014 7299. Calls are free to this number, even from mobiles.
Write to this address: FREEPOST SPSO. You don’t need to use a stamp.