Have a look around your street before reporting your bin as missing as bins/caddies can get mixed up with neighbours'.
If your bin is still missing report it using our online form.
We will deliver a replacement within ten working days.
If your bin has minor damage, it is probably still usable. If the wheels are sticking try oiling them.
If there is a large crack; or a lid, wheel or axle is missing or damaged report it using our online form.
We may send an inspector to assess the damage and how it was caused. If the damage to the bin is your fault, you will be liable for the cost of a replacement:
- 240 litre bin: £36.02
- 140 litre bin: £28.82
Prices include VAT and delivery.
We will fix your bin or deliver a replacement and remove your damaged bin within ten working days.
Green garden waste bins
You can order and pay for additional green garden waste bins on our register, renew and pay for garden waste bins page.
Residents of new build properties can order bins using the form below. We will deliver bins within five working days of your entry date.
We may provide an additional bin due to:
where a medical condition results in excess waste
as long as you are making full use of recycling and food waste services (where available to you).
Call ACCESSLine on 03452 777 778 to discuss your needs.
After you receive an additional bin we will review your situation every two years.
Tell us if your circumstances change in the meantime and you no longer require the service.