New or replacement bins

Missing bins

Have a look around your street before reporting your bin as missing as bins/caddies can get mixed up with neighbours'.

If your bin is still missing report it using our online form.

Report a missing bin 

We will deliver a replacement within five working days.

Damaged bins

If your bin has minor damage, it is probably still usable. If the wheels are sticking try oiling them.

If there is a large crack; or a lid, wheel or axle is missing or damaged report it using our online form.

We may send an inspector to assess the damage and how it was caused. If the damage to the bin is your fault, you will be liable for the cost of a replacement: 

  • 240 litre bin: £36.02 
  • 140 litre bin: £28.82

Prices include VAT and delivery.

We will fix your bin or deliver a replacement and remove your damaged bin within five working days.

Report a damaged bin

Green garden waste bins

You can order and pay for additional green garden waste bins on our register, renew and pay for garden waste bins page.

New builds

Residents of new build properties can order bins using the form below. We will deliver bins within five working days of your entry date.

Request bins for a newly built property

Extra bins

We may provide an additional bin due to:

  • family size

  • where a medical condition results in excess waste

as long as you are making full use of recycling and food waste services (where available to you).

Call ACCESSLine on 03452 777 778 to discuss your needs.

After you receive an additional bin we will review your situation every two years.

Tell us if your circumstances change in the meantime and you no longer require the service.