Performance (October to December 2023)
- first reports issued or warrant approved within 20 working days: 83% (target 95%)
- building warrants and amendments issued within 10 working days from receipt of all satisfactory information: 91% (target 90%)
National customer survey
Target is to exceed national average.
October to December 2023:
Angus: 9.6 out of 10
Scotland average: 8.3 out of 10
Customer contact summary of performance (January 2024)
- Calls returned within one working day: 100% (target 85%)
- emails replied to within one working day: 100% (target 85%)
- calls answered within 22 seconds: 100% (target 85%)
We value all of the feedback from our customers and are constantly working to improve the service as a result of the suggestions we receive.