Building standards customer information and performance

Amendment record

DATE: January 2024              

ISSUE NO.: 1.3

DETAILS OF CHANGE/S: Performance Updated – Q3 2023/24

Contents

1.0  Introduction to the Local Authority 

2.0  Building Standards Verification Service Information

3.0  Strategic Objectives

4.0  Key Performance Outcomes and Targets

5.0  Performance Data

6.0  Service Improvement and Partnership Working

7.0  Building Standards - Additional Data

1.0 Introduction

"The Annual Performance Report is a strategic planning and management tool that is used in business organisations to align business activities to the vision and strategy of the organisation, improve internal and external communications, and monitor performance against strategic goals"

- Performance Framework

Building Standards Verifiers in Scotland are required to utilise the Performance Report to manage, monitor, review and develop strategies for their business and should focus on the performance framework’s core perspectives and cross cutting themes.

This document is the Annual Performance Report for the Building Standards Service of Angus Council for the year 2022-23.

Angus Council

Angus Council is located in the east coast of Scotland and has a population of 116,520 with a geographical area of some 218,179 hectares. The developed area of the Council is some 2% of the 218,179 hectares with the Scottish average at 2.5%. There are seven main Burghs in the Council area.

With approximately 73% of the population living within the Burghs, Angus Council has a large percentage of its population employed within primary industries such as farming, fishing, forestry and manufacturing with a low percentage employed within service industries

Secure the health, safety, welfare and convenience of persons in or about buildings and of others who may be affected by buildings or matters connected with buildings.

Further the conservation of fuel and Power.

Further the achievement of sustainable development

• Building (Scotland) Act 2003

2.0 Building Standards Verification Service Information

“The purpose of the Building Standards system is to protect the public interest. The system sets out the essential standards that are required to be met when building work or conversion of a building takes place in order to meeting Building Regulations

The Building Standards System checks that proposed building work or conversion of a building meets standards; inspections are limited to a minimal necessary to ensure that legislation is not avoided. The control of work on site is not down to the system but is a matter for contracts and arrangements in place between a builder and client.

Verifiers, appointed by Scottish Ministers, are responsible for the independent checking of applications for Building Warrants to construct or demolish buildings, to provide services, fittings or equipment in buildings, or for conversions.”

The service is responsible for:-

• Verification of Building Warrants under the Building (Scotland) Act 2003.
• Enforcement in relation to Building Standard matters under Building (Scotland) Act 2003.
• Dangerous and Defective Buildings under the Building (Scotland) Act 2003.
• Improvement/Repair Grant service under Housing (Scotland) Act 2006.
• Raised structure consents under the Civic Government (Scotland) Act 1982.
• Safety at Sports Grounds under the Safety at Sports Grounds Act 1975.
• Consultee to applications in relation to Houses in Multiple Occupation & Liquor Licensing.

Location:

Angus House, Orchardbank Business Park, Forfar. Find us by clicking HERE.

Contact:

The Building Standards team work in an agile manner to best meet our customer needs and they are therefore not based at Angus House on a daily basis.

We are happy to meet with our customers in a range of different methods including via appointment in person or an office; on site, virtually through Microsoft Teams meetings of just over the phone. For contact details and up to date information refer to our website HERE.

The services provided by the Vibrant Communities and Sustainable Growth Directorate make a major contribution to the quality of life in Angus. In delivering these services the service seeks to implement the principles of sustainable development whilst ensuring that the health and safety of the population is maintained in respect of the built environment.

Council Structure

Chief Executive: Kathryn Lindsay

Depute Chief Executive: Mark Armstrong

Building Standards sits within Planning & Sustainable Growth in the Vibrant Communities and Sustainable Growth Directorate

Director of Vibrant Communities and Sustainable Growth: Alison Smith

Service Leader – Planning and Sustainable Growth: Jill Paterson

Building Standards Structure

Lee Thom: Manager - Building Standards

Team Leader - Building Stds: Andy Reid (acting)

Building Standards Officers:

• Kris Ferrier
• Iain Anderson
• Allan Reid
• Brian Clark
• Gemma Jones
• Vacant

Building Standards Technicians:        

• Vacant 
• Jade Wilkie
• David Kidd         

Quantity Surveyor:

• Karen Butchart (PSHG)

Technical Assistants:

• Sandra Cameron
• Iona Ferguson

Modern apprentice

• Ryan Keillor

The Team Leader is currently on secondment to the Building Standards Hub Pilot and is not included in this data.

Staff Age Profile

• Under 30: 3
• 30 to 39: 1
• 40 to 49: 4
• 50 and over: 4

3.0 Strategic objectives

The Building Standards service strives to be a high performing, well respected and primarily customer focused service who currently holds Customer Service Excellence (CSE) Accreditation.

Excellent Customer Service

Work in 2023/24 will continue to be carried out to meet the high standard of customer service as required by our CSE (Customer Service Excellence) accreditation. The Building Standards team currently hold 5 compliance pluses and have maintained CSE accreditation continuously since 2010 with customer service skills embedded in the team’s culture.

Meet requirements

As Councils are continuing to make significant financial savings the regular service reviews will present challenges in meeting various performance targets. This will continue to require to be managed and measures adopted to retain and/or regain the high level of service previously provided is maintained.

We shall also continue to raise awareness of Construction Compliance Notifications Plans (CCNP's) through various aspects of service delivery with a balanced approach to verification both pre and post approval stage.

Digital delivery

We previously achieved our objective to fully deliver the Building Standards service digitally and efficiencies are obvious, especially during the COVID pandemic period. We shall continue to enhance delivery and work on additional options for Remote Verification Inspections (RVI's) while working with LABSS and the Scottish Government to ensure options for digital delivery of the service are both appropriate and consistent for all.

We shall continue to enhance our Document Management System and our Enterprise workflow system.

Quality Management

With significant budget savings to be realised with reduced support and resource, the continued benefits of ISO9001:2015 accreditation were not deemed viable. Therefore, Building Standards ceased accreditation this year, however, Building Standards has embedded the principles of the standards in our daily work, continuing to demonstrate effective quality management principles lead to a quality system/service.

Continuous Improvement

Throughout the Covid-19 pandemic and 2022-23 the way we work has continued to be transformed and additional improvements will be realised. Improvements implemented include additional and streamlined payment methods, workflow systems, online service request forms and improved website content. Additional work is taking place this year to target improvements and track progress so benefits can be realised.

Building Standards will try to take steps within our remit to reduce the average time taken to assess and issue a Building Warrant.

Angus Council Building Standards service has a goal to provide a consistent, customer focused and high performing service while ensuring the health, safety, welfare and convenience of persons in and around buildings.

4.0 Key Performance Outcomes and Targets

The national verification performance framework is based on three core perspectives:

• Professional Expertise and Technical Processes;
• Quality Customer Experience; and
• Operational and Financial Efficiency.

There are also three cross-cutting themes, comprising:-

• Public Interest;
• Continuous Improvement; and
• Partnership Working.

Summary of Key Performance Outcomes (KPOs):

Professional Expertise and Technical Processes

KPO 1

Minimise time taken to issue a first report or issue a Building Warrant or Amendment to Building Warrant

KPO 2

Increase quality of compliance assessment during the construction processes

Quality Customer Experience

KPO 3

Commit to the Building Standards Customer Charter

KPO 4

Understand and respond to the customer experience

Operational and Financial Efficiency

KPO 5

Maintain financial governance

KPO 6

Commit to eBuilding Standards

KPO 7

Commit to objectives outlined in the annual performance report

Summary of key performance targets

KPO1 targets

1.1 95% of first reports (for building warrants and amendments) issued within 20 days – all first reports (including Building warrants and amendments issued without a first report).

1.2 90% of building warrants and amendments issued within 10 days from receipt of all satisfactory information – all building warrants and amendments (not including Building warrants and amendments issued without a first report).

KPO2 targets

Targets to be developed as part of future review of KPO2.

KPO3 targets

3.1 National customer charter is published prominently on the website and incorporates version control detailing reviews (reviewed at least quarterly).

3.2 95% of BSD requests for information on a BSD 'Verifier Performance Reporting Service for Customers' case responded to by verifier within 5 days.

KPO4 targets

4.1 Minimum overall average satisfaction rating of 7.5 out of 10.

KPO5 targets

5.1 Building standards verification fee income to cover indicative verification service costs (staff costs plus 30%).

KPO6 targets

6.1 Details of eBuilding Standards to be published prominently on the verifier's website.

6.2 75% of each key building warrant-related process being done electronically:

• Plan checking
• Building warrant or amendments (and plans) being issued
• Verification during construction
• Completion certificates being accepted

​​​​​KPO7 targets

7.1 Annual verification performance report published prominently on website with version control (reviewed at least quarterly).

7.2 Annual verification performance report to include performance data in line with KPOs and associated targets (annually covering previous year e.g. April 2020 – March 2021).

5.0 Performance data 2022-23 

2023-24 so far….(to be completed from July 2023 onwards)

Professional expertise and technical processes

Protocols for Dealing with Work

Work in relation to Building Warrants, Late Building Warrants, Completion Certificates and Completion Certificates Where No Warrant Was Obtained are the subject of extensive and detailed protocols based on risk classifications, staff member competence levels and peer review processes.

Staff undergoing structured training programmes and/or prior to achieving professional accreditation to gain chartered surveyor status may be allocated work outwith their competence for training purposes but this is strictly peer reviewed by the Team Leader or Manager. We also have mentoring opportunities across the team where this is appropriate.

As part of significant budget cuts across the organisation, Angus Council Building Standards ceased ISO9001:2015 accreditation. However, as part of our previous work to maintain ISO 9001 : 2015 accreditation, all major procedures in relation to the above have been process mapped and amended, as appropriate. These procedures are also subject to regular reviews. In addition to Core Procedures, we are continuing to develop our Reference Procedures which map out working processes in detail and incorporate ongoing developments with our Enterprise workflow systems.

Performance Management Systems

The performance of the Council as a whole is maintained via Pentana Performance Management System. Any actions relating to Building Standards are updated on a quarterly or annual basis.

We invested in Enterprise to further enhance our management systems and during this last 2 years it has been developed, becoming our primary performance and workload management system. We also regularly utilise the Uniform statutory reports and additional tailored access reports to monitor performance.

Training & Development (CPD)

Individual Performance & Development Reviews which have a focus on training and development needs through the Councils performance management system, Pentana, are carried out on an annual basis and training (and resource) requirements is a standing item on the Building Standards team meeting agenda. The Competency Assessment System (CAS) was trialled in 2021/22. The CAS system is an in-depth tool utilised to assess individuals’ competence for all aspects of the Verifiers role. Angus Council Building Standards are keen to continue the CAS process once digital developments are made by the Building Standards Hub.

The service has a track record in committing significant resources to training over a significant period of time which has resulted in excess of 65% of verification staff holding chartered membership of the RICS. During 2021/22, the opening up the professional routes of membership to CIOB and CABE allows options for staff members and to enhance recruitment pools.

Four newer staff members are currently undergoing various levels of training, including progressing professional qualification routes (CABE). Our vacant Modern Apprentice post is due to be recruited to the LABSS MA pilot scheme during 2023. 2022 attempts to recruit this post were unsuccessful.

In addition, the service has an open approach to training/CPD with all staff encouraged to undertake and collectively organise training, such as SBEM/SAP, Health & Safety on Sites, etc. Al staff are encouraged to attend the LABSS General and Annual General Meetings where the exigencies of the service allows.

All training/CPD for staff is logged on our Intranet 'Sharepoint' site serving Building Standards. We also log a skills audit which records mandatory training where required. In addition, staff who are members of the RICS are obliged to carry out and record a minimum of 20 hours appropriate CPD and staff are encouraged/supported in this requirement where possible.

Benchmarking/Shared Services/Partnership Working

The Building Standards service of Angus Council is a member of the Tayside Building Standards Consortium and attends the regular meetings of same. The aim is to attend three meetings a year which discuss/agree various matters in relation to Building Standards. This also feeds into our support of Local Authority Building Standards Scotland (LABSS) which in turn supports the Building Standards Division (BSD)

Building Standards has been heavily involved in partnership working with our Licensing, Housing, Environmental Health and Fire Scotland colleagues in respect of work in relation to migrant worker and caravan site accommodation, safety at sports grounds, public entertainment events, licensed premises and houses in multiple occupation.

For the last 3 years Angus Council have been the Lead Consortia Authority taking lead roles in the LABSS Management Team and Technical Representative duties. This has since passed to Dundee City early 2023.

The Team Leader has been supported to take on a secondment management role in the Building Standards Hub hopefully ensuring its success in the pilot scheme.

Various members of the team have been involved in various local and national working groups including the national review of the ‘Annual Customer Survey’, the ‘Enforcement and Sanctions Group’ and the local ‘Lone Working Review Group’.

Building Standards in Angus re-formed a benchmarking group for building standards bodies who hold Customer Service Excellence (CSE). This group has since made a commitment to meet regularly and the members of the group who all hold CSE, discuss issues in relation to customer service and highlight exemplar activities.

Succession Planning

As highlighted under Training and Development (CPD) the Building Standards Service of Angus Council has invested considerable resources to ensure the Building Standards team are given the appropriate opportunities and training to allow them to become professionally qualified. 6 members of staff hold professional membership of RICS(1 on secondment) and there are 4 undergoing training, leading towards Professional Membership (CABE).

The Council run a suite of management training sessions, leadership development programmes and leadership forums which the Building Standards Manager and Team Leader(acting) both participate in. This training includes extensive group sessions, 360 interviews with a range of staff and coaching on any identified areas for improvement.

There is currently a wide age range of BS staff ensuring there are no known workforce resilience issues.

Given this investment in training the staff of the Building Standards team are well placed to deal with any issues arising from succession planning.

Quality Customer Experience

The Building Standards team in Angus have held the CSE (Customer Service Excellence) standard since 2010. By holding this recognised external accreditation Building Standards in Angus provides a service which is:-

• Accessible
• Knows and engages with its customers
• Of high quality
• Sets demanding standards in terms of performance and customer satisfaction.

Customer Communication Strategies

The service engages with customers on various levels and are continually looking and adapting to new or more relevant ways of customer engagement such as:

• Customer Focus Groups – virtual
• Customer Disseminations (new regulations) – virtual & You Tube
• National Customer Survey
• Local targeted surveys
• Customer suggestion forms
• Customer Service Excellence (CSE) annual review meetings/reviews
• Targeted/direct consultations regarding specific topics
• Newsletters
• Mail drops
• Relevant Social Media posts

Customer Charter

The Customer Charter is published and reviewed quarterly to ensure its ongoing suitability. It clearly sets out our commitments to the customer and the requirements of a national charter have been incorporated into our Local Charter.

Customer Feedback (national/local)/analysing and changes to system

The Building Standards service engages in a continuous local customer survey which is continuously maintained and reported on quarterly. In financial year 2021-22 92% of our customers were either very satisfied or fairly satisfied with our service which decreased slightly from 95% the previous year. The target set is 90%.

The results of the most recent national customer survey in 2021 show that the overall score for the Building Standards team is still well above the national average at 8.0 out of 10. The national average is 7.5 out of 10.

Accessibility of the Service

In light of the Covid working restrictions in 2020-2021, Angus Council carried out an Agile review, titled ‘Agile 2’. This review finalised in July 2022 and Angus Council Building Standards work in a fully agile working environment, working mostly within homes but also within various offices and on site across the county. The whole team have been provided the tools and various contact options in order to most effectively meet with our customers in a range of different ways such as:

• In office meetings
• Virtual meets through MSTeams
• Cisco Jabber phone systems
• Mobile phones with voicemail
• On site physical inspections
• On site virtual Inspections (MSTeams live of pre-recorded YouTube options)

The team also work flexible working patterns to best suit the needs of our customers where possible.

Building Standards are also the only service in the Council to provide individual staff members numbers on the Angus Council website, recognising that being readily available for all is at the heart of what we strive to deliver.

Pre-application Advice

Pre-application advice where relevant is welcomed and allows Building Warrants when submitted to be dealt with as efficiently as possible. There is no charge for pre-application advice due to the emphasis on ‘getting things right first time’ which is more efficient use of time and a better customer experience.

Building Standards will also arrange joint meetings with other interested bodies such as Fire Scotland, Scottish Environment Protection Agency(SEPA), Development Management etc.

Customer Agreements

The Building Standards Team offer customer agreements where the standard 20 days is not appropriate such as our ‘instant plan assessment service’. This example allows the assessing Officer/Technician to enter into an agreement to assess the application within a different timescale (i.e. 3 days, 1 week etc).

Customer Dissatisfaction (Technical or Procedural)

Customers can make complaints, comments or compliments and these procedures are detailed in our Customer Charter. Technical decision disagreements can be escalated in house when requested or customers are referred to the LABSS (Local Authority Building Standards in Scotland) Dispute Resolution Service.

Any staff member who deals with complaints have undergone a basic level of complaints handling training. Those dealing with Stage 2 complaints have undergone Stage 2 SPSO Complaints handling training.

Recognised External Accreditations

As noted previously the Building Standards team in Angus has held the Customer Service Excellence (CSE) standard since 2010. In 2016 and 2017 the Building Standards team in Angus were awarded the outstanding team award by LABSS (Local Authority Building Standards in Scotland) and received a commendation in 2019.

Operational & Financial Efficiency

Team Structure

The Building Standards team in Angus had previously altered its team structure and priorities to react to reduced resources and put additional emphasis on inspections and agile working practices. In addition, Building Standards Technicians deal with lower risk defective and dangerous buildings. Further establishment changes are reviewed on an ongoing basis taking into account future working models and priorities. In 2023 we are investing in a dedicated Building Standards Modern Apprentice which supports the workforce strategy and full succession planning.

A Processing team of two dedicated Building Standards Technical Assistants deal with all processing matters in relation to Building Warrants, Completion Certificates etc. In addition there are additional staff resources available to deal with other Business Support duties and I.T. requirements who serve various teams/services.

I.T. Systems

Building Standards in Angus, as indicated earlier is part of the wider Planning & Communities Service and has since 1998 used the Uniform and IDox software system as its main operating system and document management systems. We previously implemented the Enterprise workflow system as part of the IDox package and have invested significant time and resource into improving the system in 2022/23 to gain efficiencies. Further work to realise more efficiencies and reporting benefits in the Enterprise system will be ongoing in 2023/24.

Digital Services

As part of our ambitious work to deliver an end-to-end digital service we continue to invest in electronic devices to enable Building Warrant files to be taken to site in an electronic format. This allowed us to securely destroy most archived paper files. We also receive, assess and approve building warrants fully digitally which provides efficiency savings to both ourselves and the customers. This allowed us to migrate to homeworking during the Covid-19 restrictions seamlessly. An agile working review (Agile 2) across the Organisation was completed in summer 2022 resulting in changes to terms and conditions.  Agile working has since remained a major aspect of our role, allowing us to better suits the needs of our customers in a range of different ways and times as outlined on our website.

Time Recording System

The time recording facility on Uniform is used to capture the time spent by staff on verification duties. This can be used to provide our Finance Division with the necessary information to allow them to provide details on the costs of Building Standards staff involved in verification. Staff costs not directly involved in Building Standards but providing a service to Building Standards whether it be management, administration, or financial can be calculated on a pro-rata basis.

Financial Monitoring/Governance

All fees received are logged on Uniform and our Integra Finance System which permits fee income to be monitored continuously. We continue to improve our methods of online payment which links to the Integra system and how payments are monitored.

The income levels and matters relating to revenue/capital budgets are reviewed formally on a monthly basis and overseen by the Service Leader and Finance colleagues.

Internal Communication Strategies

Effective internal communications are delivered in a number of ways.

At a corporate level the Council produces a weekly electronic newsletter and also communicates continuously via the Council intranet and Yammer pages.

Currently, every month there is a Leadership Forum with all managers from the Council attending. In addition, Middle Managers’ Forums and First Level Forums are held by the Deputy, Chief Executive or other senior staff.

At directorate/service/team level there are a number of meetings held to allow communications to be cascaded up and down the structure. The Building Standards’ team hold a minimum of 10 team meetings a year where, a set agenda, is followed. Meetings rotate between virtual and in person.

The improved Building Standards 'portal' on the corporate Sharepoint site is key to good, consistent communication and the sharing of information. It now serves as the focal point for all procedures and quality matters in relation to Building Standards. It continues to be enhanced on a regular basis. We are also currently investigating the best use of MSTeams 'Teams Channels' for successful internal communications.

6.0 Service Improvements & Partnership Working

In the previous 12 months 2022/23 we achieved the following:

1. Further enhance workflow tasks in Enterprise workflow system to efficiently automate performance management.

• Timescale: 2023
• Status: complete

2. Carry out work to successfully be re-appointed as Verifiers from 2023 onwards.

• Timescale: 2022
• Status: complete

3. Hold a collaborative customer engagement event with various customers and stakeholders.

• Timescale: 2022 
• Status: complete

4. Carry out all work to ensure our CSE registration is achieved and investigate modern methods of customer engagement.

• Timescale: Jan 2023
• Status: complete

5. Enhance delivery of Building Standards Newsletters.

• Timescale:2023
• Status: complete

6. Implement use of the new National Customer Survey.

• Timescale: April 2022
• Status: complete

7. Organise the first meeting of the re-formed CSE Benchmarking Group.

• Timescale: Spring 2022
• Status: complete

8. Continue to develop the Competency Assessment System (CAS) for all staff.

• Timescale: 2023
• Status: in progress

9. Complete guidance and formally implement dedicated Safety Advisory Group for Safety at Sports Grounds.

• Timescale: 2022-23 football season
• Status: in progress

10. Review trainee career grade structures

• Timescale: 2023-24
• Status: TBC

In the next 12 months 2023/24 we will do the following:

1. Further enhance workflow tasks in Enterprise workflow system to efficiently automate performance management.

• Timescale: 2024
• Status: ongoing

2. Carry out work to be successfully re-appointed as Verifiers from 2029 onwards.

• Timescale: 2024
• Status: ongoing

3. Improve KPO1B response timescales

• Timescale: April 2024
• Status: ongoing

4. Carry out all work to ensure our CSE registration is achieved and investigate modern methods of customer engagement.

• Timescale: January 2024
• Status: ongoing

5. Introduce a new Annual Performance Report layout/program

• Timescale: April 2023
• Status: complete

6. Review and enhance the Customer Charter

• Timescale: 2023
• Status: complete

7. Continue to hold our bi-annual Customer Focus Group/Engagement Events

• Timescale: 2023-24
• Status: ongoing

8. Review and implement a new digital newsletter program

• Timescale: 2023
• Status: complete

9. Implement a new Quality Improvements Log

• Timescale: 2023
• Status: complete

10. Complete guidance and formally implement dedicated Safety Advisory Group for Safety at Sports Grounds

• Timescale: August 2023
• Status: ongoing

11. Continue to develop the Competency Assessment System (CAS) for all staff (awaiting digital delivery from the Building Standards Hub)

• Timescale: 2024
• Status: awaiting

12. Review trainee career grade structures

• Timescale: 2024
• Status: In progress

In the previous 12 months 2022-23 we worked with:

Tayside Building Standards Consortium

• Technical Issues
• Benchmarking Meetings
• Surveyor Meetings (when required)

Scottish Government

• E-Development – attendance at various stakeholders meetings
• Attend working groups
• Liaise with regards the re-appointment processes

Local Authority Building Standards Scotland (LABSS)

• Member of STAS
• STAS Assessment
• Participate/manage enquiries from Technical Working Group
• Participate in any relevant training
• Attend LABSS Quarterly Meetings
• Team Leader - remain as an Executive Board Member

Customers

• Provide virtual Agents meeting/event/s
• Liaise with regarding any improvements
• Enhance engagement with the local and national surveys

Other local authorities

• Continue to benchmark with other authorities and share good practice

CSE Benchmarking Group

• Hosted first re-started CSE Benchmarking Group meeting (virtually)

COSLA Safety at Sports Grounds Group (SAG)

• Continue to attend organised meetings and implement any requirements
• Manage and liaise with all stakeholders/members when SAG formed

RICS UK Building Standards Sector Advisory Board

• Manager attendance and inputs at quarterly meetings

In the next 12 months 2023-24 we will work with:

Tayside Building Standards Consortium

• Technical Issues
• Benchmarking Meetings
• Surveyor and tech assist meetings (when required)

Scottish Government

• E-Development – attendance at various stakeholders meetings
• Attend relevant working groups
• Liaise with regards the re-appointment processes

Local Authority Building Standards Scotland (LABSS)

• Member of STAS
• STAS Assessment
• Participate/manage enquiries from Technical Working Group
• Participate in any relevant training
• Attend LABSS Quarterly Meetings
• Team Leader - remain as an Executive Board Member

Building Standards Hub (pilot)

• Engagement for Fire Engineering info
• Liaising with for technical clarifications
• Provision of necessary performance info

Customers

• Provide virtual Agents meeting/event/s
• Liaise with regarding any improvements
• Enhance engagement with the local and national surveys

Other local authorities

• Continue to benchmark with other authorities and share good practice

CSE Benchmarking Group

• Hosted first re-started CSE Benchmarking Group meeting (virtually)

COSLA Safety at Sports Grounds Group (SAG)

• Continue to attend organised meetings and implement any requirements
• Manage and liaise with all stakeholders/members when SAG formed

RICS UK Building Standards Sector Advisory Board

• Manager attendance and inputs at quarterly meetings

7.0 Additional data

2022-23 Statistics

Building Warrants and Amendment to Warrant Applications:      

• 964 Submissions
• 842 Decisions

No's of Completion Certificates:                                                          

• 1018 Submissions
• 1056 Decisions

Certification                                                                                            

• 398 Certificates of design submitted
• 224 Certificates of construction submitted

Energy Performance Certificates (EPCs)                                            

• 238 Copy certificates received(domestic)
• 9 Copy certificates received (nondomestic)

Statement of Sustainability                                                                  

• 247 Copy certificates received (domestic)
• 3 Copy certificates received (nondomestic)

Enforcement                                                                                           

• 19 Notices served under sections 25 to 30
• 0 Cases referred to procurator Fiscal
• 0 Cases where LA has undertaken work

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