If you have a question, or want to report an issue, about the new service (for example, you didn't get a blue bin delivered on the expected date, or you received an extra blue bin), you can submit it using our online form.
Before you do so, make sure you have read our guidance on:
We are currently prioritising enquiries from the Phase 1 areas. If you live in an area covered by Phase 2 or 3 you may have to wait longer for a response.
Note that food waste caddies will be delivered week commencing 28 October to those receiving them as part of the roll-out.
New kerbside recycling service enquiry
Blue bin lids
If the lid on your new blue bin is not closing properly please don't report it as damaged.
This happens because bins are left open and stacked in storage before delivery. When bins are delivered and the lids closed, the lids may take time to settle.
The lid should settle and close properly in time.