Universal credit

Claiming and getting online

You are expected to make and maintain your Universal Credit claim online. You can apply and maintain your claim on any internet enabled device, including tablets and smartphones.

For more information on Universal Credit and to apply visit the GOV.UK website.

These videos show how an online Universal Credit claim works.

The following local organisations can help you complete a new Universal Credit online claim

If you need support to make a claim for Universal Credit, you can call into any one of our drop-in sessions at the following times:

Monday        Kirriemuir Library 10am to 12 noon  Arbroath Jobcentre 1pm to 4.30pm
Tuesday Montrose Jobcentre 9am to 12 noon  
Wednesday Forfar Jobcentre 10am to 1pm Brechin Library 2pm to 3.45pm
Thursday Arbroath Jobcentre 9am to 1pm  
Friday Carnoustie Library 10am to 12 noon Forfar Library 1pm to 3pm

 

When you apply have the following information ready:

  • your bank, building society or credit union account details
  • an email address
  • your National Insurance number
  • information about your housing, for example how much rent you pay
  • details of any earned income
  • details of savings and any investments, for example- shares or premium bonds
  • details of how much you pay for childcare (if you’re applying for help towards childcare costs)

If you are claiming as a couple, please also read this information.

You can also contact the Universal Credit helpline on Freephone 0800 328 5644 if you have questions about applying, or if you need information in alternative formats (for example audio CD, braille or large print).

The Money Advice Service website also has helpful material about getting ready for Universal Credit.

Internet access and digital skills

If you don’t have access to the internet you can apply for and manage your Universal Credit online at any one of these venues.

If you have your own device and require wi-fi access there are several public wi-fi locations around Angus.

The Scottish Government's Let’s get online website also provides advice about getting online and how to improve your internet skills. Search their learning directory to find out what free courses are available near you.

Our Angus Digital Skills Academy offers free IT and employability training to those looking for work or receiving benefits.

ANGUSalive also offers a variety of IT and digital training courses.

Appointees

If a claimant is unable to manage their own affairs because they are severely disabled or are mentally incapable, a person or organisation can apply to become their Appointee.

As an appointee you will be responsible for making and maintaining their benefit claims. More information is available on the Gov.UK website.