Universal credit


Claiming and getting online

You are expected to make and maintain your Universal Credit claim online. You can apply and maintain your claim on any internet enabled device, including tablets and smartphones.

For more information on Universal Credit and to apply visit the GOV.UK website.

These videos show how an online Universal Credit claim works.

If you require support to make a claim for universal credit then please contact Citizens Advice who have a government-funded Help to Claim service.

When you apply have the following information ready:

  • your bank, building society or credit union account details
  • an email address
  • your National Insurance number
  • information about your housing, for example how much rent you pay
  • details of any earned income
  • details of savings and any investments, for example- shares or premium bonds
  • details of how much you pay for childcare (if you’re applying for help towards childcare costs)

If you are claiming as a couple, please also read this information.

You can also contact the Universal Credit helpline on Freephone 0800 328 5644 if you have questions about applying, or if you need information in alternative formats (for example audio CD, braille or large print).

The Money Helper website also has useful material about getting ready for Universal Credit.

Internet access and digital skills

If you have your own device and require wi-fi access there are several public wi-fi locations around Angus.

The Scottish Government's Let’s get online website also provides advice about getting online and how to improve your internet skills. Search their learning directory to find out what free courses are available near you.


If a claimant is unable to manage their own affairs because they are severely disabled or are mentally incapable, a person or organisation can apply to become their Appointee.

As an appointee you will be responsible for making and maintaining their benefit claims. More information is available on the Gov.UK website.