How it works
The community alarm allows you to call for emergency help at any time, day or night.
You wear a pendant with a button which, when pressed, sends a telephone call through the alarm unit to a trained operator.
The operator will ask you some questions before taking appropriate action. This might be to call a family member, doctor, NHS 24, Ambulance, or the Community Alarm Response Team.
We also have add-on equipment that works with your alarm to deal with incidents such as falls triggers, flood detectors and smoke alarms. All these activate the alarm without you having to touch a button.
How to request a community alarm
We can provide an alarm if you:
- have an illness, are frail or have a disability which limits your ability to live at home alone
- have been in hospital and need some extra support when you come home
- have someone caring for you who needs extra support
To request a community alarm, contact your care manager or home care assessor if you have one or contact ACCESSLine on 03452 777 778.
Fitting the alarm
There is a weekly charge of £4.90 for the community alarm.
The community alarm needs to be plugged into a phone socket. If you do not have a phone socket, you will need to arrange for this to be fitted by BT prior to a community alarm being installed.
You may also need to pay for any electrical work needed to provide you with a community alarm, such as an additional socket.”
For more information visit our help to live at home pages.