Community alarm service

How it works

The community alarm allows you to call for emergency help at any time, day or night.

You wear a pendant with a button which, when pressed, sends a telephone call through the alarm unit to a trained operator.

The operator will ask you some questions before taking appropriate action. This might be to call a family member, doctor, NHS 24, Ambulance, or the Community Alarm Response Team.

We also have add-on equipment that works with your alarm to deal with incidents such as falls triggers, flood detectors and smoke alarms. All these activate the alarm without you having to touch a button.

How to request a community alarm

We can provide an alarm if you:

  • have an illness, are frail or have a disability which limits your ability to live at home alone
  • have been in hospital and need some extra support when you come home
  • have someone caring for you who needs extra support

To request a community alarm, contact your care manager or home care assessor if you have one or contact ACCESSLine on 03452 777 778.

Fitting the alarm

There is a weekly charge of £4.90 for the community alarm.

The community alarm needs to be plugged into a phone socket. If you do not have a phone socket, you will need to arrange for this to be fitted by BT prior to a community alarm being installed.

You may also need to pay for any electrical work needed to provide you with a community alarm, such as an additional socket.”

For more information  visit our help to live at home pages.