Community alarm service

The community alarm allows you to communicate with our control centre 24 hours a day, seven days a week, if you need support or help.

The community alarm service can support you if you have:

  • an illness
  • a physical frailty
  • a disability
  • frequent falls which adversely affects your ability to live independently in your own home

You can also ask for one if you care for someone but are unable to provide support due to ill health or admission to hospital.

How it works

You wear a pendant with a button. If you press the button it sends a signal through the telephone to a regional control centre.

The control centre operators will speak to you directly, without you needing to lift your phone, to ask you what kind of help you need.

If they cannot make contact with you, or you cannot respond, they will arrange for someone to check what you need. They can also contact the emergency services on your behalf if required.

Emergency contacts

You must nominate two people who are happy to be contacted to deal with emergencies and to come to your home to help you if needed.

They could be family, friends or neighbours. If you do not know anyone who would be able to do this, we can make alternative arrangements.

What you need

You' ll need a telephone line. Make sure it remains live. You'll also need a 13 amp electrical socket near your telephone socket. The equipment needs to be plugged into both outlets to connect to our systems.

How to request a community alarm

Contact your care manager or home care assessor if you have one or contact us using our enquiry form.

Referrals can also be made via Independent Living Angus.